Global Credit Ops: Strategic Relationship Manager

Bank of America; Waltham (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

Bank of America in the United States is seeking a Relationship Manager within Global Credit Operations to connect designated business partners with the right teams, guiding priority initiatives and coordinating cross-functional actions. You will advise senior leaders, manage escalations, and ensure timely delivery across multiple programs.

This role emphasizes collaboration, accountability, and strategic alignment with business partner roadmaps, AI initiatives, and platform modernization efforts

Qualifications

• Strong relationship management and stakeholder engagement skills.
• Ability to communicate clearly and professionally with senior leaders and business partners.
• Sound judgment and the ability to manage sensitive issues with discretion.
• Strong coordination, organization, and follow-through across multiple priorities.
• Ability to work across functional boundaries and influence outcomes without direct authority.
• Problem-solving skills with a focus on ownership, accountability, and timely resolution.
• Ability to identify patterns, connect related issues, and surface improvement opportunities.
• Ability to translate business needs into clear actions, owners, and next steps.
• Comfort managing escalations, competing priorities, and time-sensitive deliverables.

Responsibilities

• Serve as the primary liaison for designated business partners, managing ongoing engagement, communications, meetings, and follow-up activities.
• Act as a strategic advisor to senior leaders and provide clear, timely updates on priorities, risks, and issues.
• Translate business priorities into coordinated cross-functional actions, deliverables, and issue resolution
• Own intake and coordination for client escalations and drive issues toward resolution.
• Monitor commitments and ensure functional owners remain accountable for execution.
• Identify recurring themes and stakeholder feedback to recommend process, control, and collaboration improvements.
• Serve as the connection between Business Partner strategies and Operations priorities, ensuring plans, investments, and roadmaps remain aligned.
• Maintain visibility into strategic initiatives, transformation programs, AI adoption efforts, platform modernization activities, and organizational changes across both Business partners and Operations.
• Identify and proactively address misalignment, overlapping initiatives, conflicting priorities, or competing investment decisions before they impact execution.
• Promote enterprise thinking by identifying opportunities to leverage common solutions, shared capabilities, AI initiatives, and best practices across business lines and operations teams.

Skills

Relationship management

Stakeholder engagement

Executive communication

Cross-functional collaboration

Problem solving

Ownership & accountability

Prioritization

Time management

Influence without authority

Escalation handling

Tools

LoanIQ

Credit Center

GFS

Alfa

Stucky

Job description

Bank of America in the United States is seeking a Relationship Manager within Global Credit Operations to connect designated business partners with the right teams, guiding priority initiatives and coordinating cross-functional actions. You will advise senior leaders, manage escalations, and ensure timely delivery across multiple programs.

This role emphasizes collaboration, accountability, and strategic alignment with business partner roadmaps, AI initiatives, and platform modernization efforts