Global Credit Operations Transformation Lead

Bank of America; Charlotte (NC); Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

Bank of America is seeking a Global Credit Operations Change & Transformation Program Manager to oversee complex change initiatives across multiple office locations, including Charlotte, Jacksonville, and Plano. The role requires leading cross-functional teams, managing budgets, and delivering executive materials to ensure alignment with strategic objectives.

The role emphasizes stakeholder engagement, risk and issue management, and delivering measurable business outcomes through robust program

Qualifications

• 3+ years of Program/Project Management experience.
• 3+ years of Agile methodology experience.
• Demonstrated record of leading project change initiatives in large organizations.
• Proficiency with Microsoft Office product and Jira

Responsabilités

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders.
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives.
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators.
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives.
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution.
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Connaissances

Analytical and Problem Solving

Program Management

Project Management

Leadership

Collaboration

Presentation Skills

Issue Management

Risk Management

Oral Communications

Written Communications

Process Design

Conflict Management & Negotiation

Formation

Bachelor's degree

Master's degree or MBA

PMP (Project Management Professional)

Outils

Microsoft Office

Jira

Description du poste

Bank of America is seeking a Global Credit Operations Change & Transformation Program Manager to oversee complex change initiatives across multiple office locations, including Charlotte, Jacksonville, and Plano. The role requires leading cross-functional teams, managing budgets, and delivering executive materials to ensure alignment with strategic objectives.

The role emphasizes stakeholder engagement, risk and issue management, and delivering measurable business outcomes through robust program