Global Course Operations Coordinator (Hybrid)

Priority Dispatch Corp.; Salt Lake City (UT); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Priority Dispatch Corp. seeks a Course Coordinator to manage 250–350 training classes monthly worldwide. The role involves data entry and customer service, ensuring timely, professional handling from start to finish.

The position operates on a hybrid work model and supports coordination across host agencies and internal teams. Key duties include class updates, registrations, materials, refunds, and outbound communications to clients and instructors.

Qualifications

• Requires 1 year of experience as a minimum to perform the major responsibilities of the job.
• Experience will be in Customer Service or Data Entry positions
• Prefer 3 years of experience to perform the major responsibilities of the job in any of these areas.
• Direct client interaction in a non-visual environment. Use of call center software including phone, email, and live chat functionality.
• Experience using Learning Management Systems (LMS).

Responsibilities

• Develops and maintains communication in a cooperative and professional manner with all levels of internal and external contacts.
• Assumes the responsibility to resolve client, customer and instructor questions and issues.
• Facilitates outbound calls to clients, attendees and instructors as needed to ensure course success.
• Course entry, advertisement, and follow up by partnering with Host Agencies and internal resources, to secure best dates and resources for each course.
• Course updates, including cancellations. When necessary, processes issuance of appropriate refunds or vouchers.
• Generates electronic class materials as needed. Enters class material shipping requests when necessary. Resolves issues of missing or inaccessible class materials.
• Course registration management.
• Quality assurance specific to all aspects of course management.
• Provide exceptional and proactive Course Coordination support to Regional Account Team, Resource Management, and Project Management Team.
• All other duties as assigned

Skills

Customer service

Data entry

Communication

Call center

LMS

Tools

LMS (Learning Management System)

Call center software

Job description

Priority Dispatch Corp. seeks a Course Coordinator to manage 250–350 training classes monthly worldwide. The role involves data entry and customer service, ensuring timely, professional handling from start to finish.

The position operates on a hybrid work model and supports coordination across host agencies and internal teams. Key duties include class updates, registrations, materials, refunds, and outbound communications to clients and instructors.