Global Contract Logistics Operations Specialist - Benefits

AIT Worldwide Logistics, Inc.; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

27.5 holiday days per year

Pension plan

Online learning library and training

Employee support programs

Five volunteer hours per year

Deel employee discounts

Job summary

AIT Worldwide Logistics, Inc. is seeking an Operations Agent to manage assigned Contract Logistics customer accounts.

You will serve as the primary operational link between customers and warehouse operations, ensuring inventory visibility, accurate order processing, and coordinated transportation. You will work closely with warehouse teams and transportation providers to translate customer requirements into actionable operational plans and to maintain high service levels and customer

Qualifications

• Minimum of two years of experience in Contract Logistics, warehousing, supply chain, customer service, or transportation.
• MBO/HBO degree or an equivalent combination of education and work experience.
• Knowledge of warehouse operations and inventory management processes.
• Understanding of transportation and freight management services.
• Experience in a customer-facing logistics environment.
• Strong PC skills and advanced Excel preferred.
• Experience with WMS, CargoWise or Extensiv preferred.
• Fluent English, additional European languages are a plus.

Responsibilities

• Act as the primary operational point of contact for assigned Contract Logistics customers.
• Coordinate between customers and warehouse operations to ensure accurate order processing and timely communication.
• Maintain inventory visibility and distribute stock reports to customers.
• Prepare customer KPIs and operational reports, including MBRS and performance reviews.
• Coordinate transportation solutions across parcel, pallet, air, and ocean freight.
• Support invoicing by validating operational and billable activities.

Skills

Contract Logistics

Customer service

Inventory management

English fluency

Communication

Education

MBO/HBO degree or equivalent

Tools

WMS

CargoWise

Extensiv

Microsoft Excel

Job description

AIT Worldwide Logistics, Inc. is seeking an Operations Agent to manage assigned Contract Logistics customer accounts.

You will serve as the primary operational link between customers and warehouse operations, ensuring inventory visibility, accurate order processing, and coordinated transportation. You will work closely with warehouse teams and transportation providers to translate customer requirements into actionable operational plans and to maintain high service levels and customer