Global Continuous Improvement Manager

TJX Companies; Marlborough (MA); On-site; USD 101,000 - 133,000; Full time

Job summary

An established industry player is seeking a Global Continuous Improvement Manager to lead and direct complex projects using Lean Six Sigma methodologies. This role involves managing process improvement initiatives, providing training, and supporting innovative strategies. You will guide teams through the DMAIC roadmap, ensuring measurable results and sustainability of project gains. Join a vibrant team that values diversity and collaboration, where you can make a significant impact in a supportive work environment. This position offers competitive salary and benefits, along with opportunities for personal and professional growth.

Benefits

401(k) match

medical/dental/vision

life insurance

paid holidays/vacation

tuition reimbursement

scholarship program

adoption/surrogacy assistance

child care discounts

pet insurance

referral bonuses

Qualifications

• 3 years of experience in Process Improvement or Quality Management.
• Black Belt certification required for leading projects.

Responsibilities

• Leads complex projects using Lean Six Sigma methodologies.
• Guides project teams through DMAIC phases for process improvement.

Skills

Lean and DMAIC tools

Robotic Process Automation

Artificial Intelligence

Presentation and communication

Project management

Facilitation and team building

Change management

Mentoring and coaching

Organizational skills

Time management

Education

Bachelor’s degree in Operations Management

Black Belt certification

Green Belt certification

Agile, Safe, PMP, PgMP or Prince2 certification

Tools

Jira

Job description

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Global Continuous Improvement Manager – Black Belt

Summary
Leads, manages and directs complex projects using Lean Six Sigma (LSS) and other process improvement methodologies to deliver measurable and validated results. Supports the process improvement program through the development and delivery of Lean Six Sigma material and training. Provides leadership and guidance to less experienced Associates such as Green Belts and Yellow Belts. Supports and drives innovative strategies at TJX. Leads Process Optimization workshops to support the Intelligent Automation and Robotic Process Automation journey at TJX.

Major Duties/ Responsibilities

• Leads, manages, and directs complex projects using Lean Six Sigma (LSS) and other process improvement methodologies.
• Responsible for the delivery of measurable and validated results.
• Scopes and assists in project definition for LSS projects.
• Guides the project team through all phases of the DMAIC (Define-Measure-Analyze-Improve-Control) roadmap.
• Identifies the "Voice of the Customer" through data collection, surveys, and interviews.
• Oversees the collection and analysis of data. Provides recommendations on the use of Lean and DMAIC tools.
• Performs capability analysis and reviews statistical tests for accuracy.
• Leads the project team in the generation and evaluation of solutions.
• Develops pilot and control plans to ensure project gains are sustainable.
• Leads Process Optimization workshops, is knowledgeable in the Agile Scrum methodology, Jira and Product Manager/Owner roles.
• Supports the Intelligent Automation and Robotic Process Automation journey at TJX.
• Supports the creation of IA and RPA Value case documentation.
• Supports the process improvement program through the development and delivery of process improvement material and training.
• Participates in the development and maintenance of the Process Improvement standards and methods utilizing industry best practices.
• Provides leadership and guidance to less experienced Associates such as Green Belts.
• May participate on project teams outside of the functional area as a subject matter expert (SME).
• Supports and drives innovative strategies at TJX, is cognizant of the evolving continuous improvement external and internal landscape and is capable of enabling new strategies for TJX, including the Intelligent Automation program

Skills/Knowledge

• Demonstrated proficiency of Lean and DMAIC tools
• Knowledge of Robotic Process Automation and Artificial Intelligence
• Presentation and communication
• Relationship building
• Project management
• Facilitation, team building and change management
• Mentoring and coaching ability
• Demonstrated ability to balance competing agendas
• Organizational and time management
• Demonstrated ability to deliver measurable results

Minimal Requirements / Education

• Bachelor’s degree (in Operations Management, Quality Management, Industrial Engineering, Math, Statistics or another technical major preferred)
• Black Belt or Green Belt certification required
• Agile, Safe, PMP, PgMP or Prince2 certification an advantage
• 3 years of experience in Process Improvement, Quality, Operations, or a technical discipline
  

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

300 Value Way

Location:

USA Home Office Marlborough MA 300 Value WayThis position has a starting salary range of $101,700.00 to $132,200.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.