Continuous Improvement Manager

Cencora; Hyde Park Township (IL); On-site; USD 86,000 - 124,000; Full time

Job summary

Join an innovative company dedicated to improving health outcomes for people and animals. In this full-time role, you will lead continuous improvement initiatives, leveraging your expertise in project management and Lean methodologies. Your contributions will enhance quality and efficiency, ensuring customer satisfaction across all segments. This position offers a unique opportunity to foster a culture of excellence and collaboration within a supportive environment that values personal growth and professional development. If you're passionate about making a difference, we invite you to apply today!

Benefits

Health and Wellness Programs

Professional Development Resources

Inclusive Culture

Comprehensive Benefits Package

Qualifications

• 3+ years of project management experience in healthcare supply chain.
• Certified in Lean methodologies (preferred Black Belt).

Responsibilities

• Lead continuous improvement projects using RPA and Lean methodologies.
• Mentor teams and promote a culture of innovation and learning.

Skills

Leadership Skills

Project Management

Analytical Skills

Change Management

Communication Skills

Negotiation Skills

Education

Bachelor's Degree in Related Field

Lean Methodologies Certification (Green/Black Belt)

Tools

Microsoft Project

Microsoft Excel

Microsoft Word

Microsoft Visio

Microsoft Access

Microsoft PowerPoint

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Please note: Interested candidates must be located on the Western Coast of the United States, in either Pacific or Mountain Standard Time.

The Manager works closely with business leaders to develop a strategy and plan for continuous improvement by leveraging methodologies and best practices that drive execution of successful customer-centric strategies across our business. This role is responsible for improving quality and efficiency measured through customer satisfaction and loyalty across all customer segments. This individual should have a strong background in the healthcare supply chain environment, be aware of industry changes, and be passionate about customer-centricity and the associate experience. They should also have the ability to foster a culture of excellence within the company.

Key Responsibilities

1. Continuous Improvement & Execution (50%)
   • Utilize Robotic Process Automation (RPA) and process mining tools to streamline workflows, identify inefficiencies, and analyze data for improvement opportunities.
   • Develop practical data analysis and reporting strategies aligned with business needs, transforming raw data into actionable insights.
   • Apply industry knowledge to enhance performance.
   • Manage multiple continuous improvement projects, ensuring they are on track, meet deadlines, and align with strategic goals.
   • Identify process improvement opportunities, oversee planning and execution, and ensure project completion within scope, budget, and quality standards.
   • Collaborate with cross-functional teams to ensure initiatives align with business priorities and maintain transparent communication on progress and challenges.
   • Apply Lean, Six Sigma, or Total Quality Management methodologies to analyze and improve processes, ensuring operational efficiency.
   • Design and implement sustainable process improvements to reduce rework and cycle times while improving quality.
   • Develop and implement countermeasures for process gaps and verify their effectiveness.
   • Monitor performance data to measure initiative impacts and identify future improvement opportunities.
   • Use data-driven problem-solving to identify root causes and implement long-term solutions.
   • Create project artifacts such as charters, metrics, data collection plans, and training materials.
   • Establish dashboards and reporting metrics to track improvement effectiveness.
   • Facilitate group meetings and workshops on advanced continuous improvement topics.
2. Change Management (30%)
   • Develop and execute strategies to help teams adapt to new processes and technologies.
   • Support individuals and teams through organizational changes with detailed action plans and resources.
   • Establish support systems for employees before, during, and after change initiatives.
   • Partner with cross-functional teams for successful change execution.
   • Address resistance proactively and act as a change agent to foster cultural transformation.
   • Promote a positive attitude towards change and innovation.
3. Mentoring/Training (20%)
   • Mentor team members across the organization and outside direct reporting lines.
   • Foster a culture of continuous learning and innovation.
   • Facilitate knowledge-sharing sessions.
   • Lead or participate in cross-functional initiatives to promote collaboration.
   • Demonstrate leadership by fostering unity and professional growth.

Education and Experience

• Minimum of 3 years of directly related project management experience.
• Bachelor's degree or equivalent in a related field.
• Certified Black Belt (preferred) or Green Belt (required) in Lean methodologies.
• Experience in healthcare services supply chain or related environment preferred.
• Experience with major process improvement and change initiatives preferred.

Skills and Abilities

• Strong leadership, interpersonal, organizational, and change agent skills.
• Proven project management skills with a track record of quality and operational improvements.
• Ability to resolve complex problems with structured approaches and good judgment.
• Proficiency in Microsoft Office tools, especially Project, Excel, Word, Visio, Access, and PowerPoint.
• Excellent presentation skills for conveying strategies and complex information.
• Ability to prioritize in a fast-paced environment.
• Strong analytical skills to identify key issues and overcome challenges creatively.
• Effective negotiation and conflict resolution skills.
• Excellent communication skills, both oral and written, within cross-functional teams.
• Positive, team-oriented attitude and leadership ability to energize teams.

What Cencora Offers

We provide comprehensive compensation, benefits, and resources supporting an inclusive culture and personal growth, including health, wellness, and professional development programs. For more details, visit https://www.virtualfairhub.com/cencora.

Additional Details

Full-time position

Salary Range: $86,500 - $123,860 (varies by location)

Equal Employment Opportunity

Cencora is committed to equal opportunity employment and prohibits discrimination and harassment. Reasonable accommodations are available for individuals with disabilities. To request an accommodation, contact 888.692.2272 or email [e-mail].