Global Content Operations Leader (Hybrid)

Icpnet; Atlanta (GA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Generous paid time off

Paid holidays

Volunteer time off

Summer half-day Fridays

Medical, dental and vision benefits

Mental health support

Robust savings plan

Job summary

ICP is a global leader in Content Operations, partnering with many world‑renowned brands to ensure a seamless flow of content across systems and channels. We are seeking a Team Manager Lead in Atlanta to drive day‑to‑day operations, lead a distributed team, and implement process improvements across hubs in London, Mumbai, and Mexico City.

You will report to the Global Operations Manager and embody ICP values of curiosity, collaboration, adaptability, focus, creativity, trust and inclusivity.

Qualifications

• Must have strong team leading experience.
• Excellent communication skills, both verbal and written.
• Experience in a client-facing agency or consulting role is preferred.
• Ability to adapt to evolving client needs and industry trends.
• Strong attention to detail and problem-solving mindset.

Responsibilities

• Lead day-to-day team operations, including training and content workflows.
• Oversee a team of 10 in Atlanta and Mexico with ongoing support.
• Foster a productive, positive work environment and align with company goals.
• Coordinate cross-hub collaboration with London and India hubs.
• Own globally visible reports and ensure timely data inputs.
• Drive process improvements and standardize workflows across hubs.

Skills

Team leadership

Operational management

Communication

Attention to detail

Excel

Project management

Strategic thinking

Time management

Client-facing experience

Tools

Excel

Job description

ICP is a global leader in Content Operations, partnering with many world‑renowned brands to ensure a seamless flow of content across systems and channels. We are seeking a Team Manager Lead in Atlanta to drive day‑to‑day operations, lead a distributed team, and implement process improvements across hubs in London, Mumbai, and Mexico City.

You will report to the Global Operations Manager and embody ICP values of curiosity, collaboration, adaptability, focus, creativity, trust and inclusivity.