Account Operations Lead - Loreal - need JD

ICP; Atlanta (GA); Híbrido; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

ICP is seeking a Team Manager Lead to establish structure and drive operational efficiency in our digital asset management operations. You will oversee a dynamic team across three workflows, coordinate data and reporting, and liaison with global hubs to ensure standardized processes.

You will lead a team of 10 in Atlanta and Mexico, ensuring training, motivation, and alignment with company goals while fostering collaboration across London and Mumbai.

Qualificações

• Must have strong team leading experience.
• Must be detail-oriented with a focus on accuracy.
• Experience in a client-facing agency or consulting environment is a plus.

Responsabilidades

• Lead day-to-day team operations, including training, inbox management, content ingestion, and documentation across three workflows.
• Oversee a team of 10 in Atlanta and Mexico, ensuring support and timely trainings.
• Foster a productive, inclusive environment and align team with organizational goals.
• Drive cross-hub collaboration and effective task distribution across London and India hubs.
• Maintain globally visible reports and ensure timely, accurate data inputs from the team.
• Communicate wins, opportunities, and risks to the client as needed.

Conhecimentos

Team leadership

Excel

Communication

Strategic thinking

Time management

Cross-functional collaboration

Client-facing experience

Ferramentas

Excel

Descrição da oferta de emprego

The Team Manager Lead plays a pivotal role in establishing structure and driving operational efficiency within our client’s digital asset management system.

Youareresponsible foroverseeing andleadinga dynamic team engaged in various operational and content-related activities, coordinating dataandreporting.This role supports a global company where leadership, customer service, governance, and process optimization are crucial.The primary focus will be on ensuring seamless day-to-day operations, implementing processimprovementsand training, andassuring cross-hub collaboration. The role requires effective leadership, strategic thinking, and excellent communication skills.

A proficient and inclusive leader adept at balancing both people and results, fostering a cohesive team driven toward achievingobjectives. They excel in fostering global collaboration, working closely with otherteam leadstoestablishclear guidelines and goals aimed at achieving commonobjectivesand ensuring global standardization.

They effectively report upand partner withthe Global Operations Manager (London)andProjectLead(Mumbai), ensuring streamlined reporting and operations against Service Level Agreements (SLAs), whilemaintainingstrong rapport and feedback loops withteam.

By embedding ICP’s core values— Curiosity, Collaboration, Adaptability, Focus, Creativity, Trust, and Inclusivity —into their leadership and management approach, they will not only succeed in this role but also help foster a positive culture and drive the continued growth of the organization.

How you will make an impact:

• Leadday-to-day teamoperations, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning across three workflows.

• Proactively lead the team of 10 in Atlanta and Mexico ensuring the team receives active support with their tasks andtimelytrainings whenever needed.

• Ensureteam members are well-trained, motivated, and aligned with organizational goals,creatingaproductiveand positivework environment.

• Providestrong leadershipnurturingcross hubcollaborationand task distribution.

• Collaborate and liaise with London andIndiaHub Leads toalign on smooth functioning ofdaily operations.

• Provide exceptional communication of wins,opportunities,and risks operationally to the team, and whenrequiredmanagecommunicationto the client.

• Work with leads across the hubs on workflow unification promoting collaboration between the time zones.

• Ensure the team meets the deadlines and produceshigh qualityoutputs.

• Directly manage a team of 5 brand asset managers and aid in management of their direct reports (5).

• Own globally visible reports and ensure clear and timely data inputs from the team.

Process Improvements:

• Identifyunique ways to organize and manage thedaily digital asset uploadwith the team.

• Identifyopportunities for process optimization and streamline workflows,enhanceefficiency, and effectiveness.

• Maintain andidentifymetadataimprovementsschemas that reflect the true needs of the business.

• Develop, document,and manageteam training processes assuring promotion of efficiencies.

• Work towards efficiency improvements on reporting.

Collaboration:

• Collaboratewithglobalcross-functional teams to implement best practices, enhancing overall operational efficiencyandensurealignment with organizationalobjectives.

• Serve asthe example for the correct process implementation across hubs promoting best practices and efficient approaches.

• Manage a team of5 Brand Asset Managers.

What you will bring:

Management andstrong teammanagement experience,including experience in a client-facing agency or consulting role.; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Must have strong team leading experience

• Must have acute attention to detail

• Broad technical and operational knowledge across various industry segments

• Excel experience

• Strong communicationskills, both verbal and written, with an influential communication style

• Creative problem-solving mindset and a deeply curious nature

• Ability toclearlyarticulate complexsituations / ideasand lead discussions with clients, colleagues, and leadership

• Understanding of project management principles

• Ability to adapt to evolving client needs, industry trends, and internal processes

• Strategic thinking capabilities

• Proficient at time management and multitasking

• Effective presentation skills

• Emotional intelligence

Someone who exemplifies our ICP Values:

• Curious: Always learning, eager to explore endless possibilities.

• Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we do it together.

• Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence.

• Creative: Unleashing imagination, innovating boldly, and redefining possible.

• Trustworthy: Built on honesty, respect, and integrity we stand strong together.