Account Operations Lead - Loreal - need JD

ICP Worldwide, Inc.; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Generous paid time off

Paid holidays

Volunteer time off

Summer half-day Fridays

Medical benefits

Dental benefits

Vision benefits

Mental health support

Savings plan

Job summary

ICP Worldwide, Inc. is seeking a Team Manager Lead to run daily operations for our content operations team, with a focus on training, reporting, and cross-hub collaboration.

You will oversee a geographically diverse team, including brand asset managers, and report to the Global Operations Manager (London) and Project Lead (Mumbai). The role requires strategic thinking, strong communication, and a passion for process optimization.

Qualifications

• Experience leading client-facing agency or consulting teams.
• Strong attention to detail and basic project management.
• Excellent written and verbal communication; able to coordinate global teams.

Responsibilities

• Lead day-to-day team operations, including training, inbox management, content ingestion, and documentation across three workflows.
• Mentor and manage a team of 10 in Atlanta and Mexico, ensuring task support and timely trainings.
• Foster a productive, positive work environment with clear goals and cross-hub collaboration.
• Coordinate with London and India Hub Leads to align daily operations and SLA adherence.
• Own globally visible reports and ensure timely data inputs from the team.
• Identify opportunities to optimize processes and streamline workflows.

Skills

Team leadership

Attention to detail

Industry knowledge

Communication

Creative problem-solving

Project management

Adaptability

Strategic thinking

Time management

Leadership communication

Tools

Excel

Job description

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

The Team Manager Lead plays a pivotal role in establishing structure and driving operational efficiency within our client's digital asset management system.

Youareresponsible foroverseeing andleadinga dynamic team engaged in various operational and content-related activities, coordinating dataandreporting.This role supports a global company where leadership, customer service, governance, and process optimization are crucial.The primary focus will be on ensuring seamless day-to-day operations, implementing processimprovementsand training, andassuring cross-hub collaboration. The role requires effective leadership, strategic thinking, and excellent communication skills.

A proficient and inclusive leader adept at balancing both people and results, fostering a cohesive team driven toward achievingobjectives. They excel in fostering global collaboration, working closely with otherteam leadstoestablishclear guidelines and goals aimed at achieving commonobjectivesand ensuring global standardization.

They effectively report upand partner withthe Global Operations Manager (London)andProjectLead (Mumbai), ensuring streamlined reporting and operations against Service Level Agreements (SLAs), whilemaintainingstrong rapport and feedback loops withteam.

By embedding ICP’s core values— Curiosity, Collaboration, Adaptability, Focus, Creativity, Trust, and Inclusivity —into their leadership and management approach, they will not only succeed in this role but also help foster a positive culture and drive the continued growth of the organization.

How you will make an impact:

• Leadday-to-day teamoperations, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning across three workflows.
• Proactively lead the team of 10 in Atlanta and Mexico ensuring the team receives active support with their tasks andtimelytrainings whenever needed.
• Ensure team members are well-trained, motivated, and aligned with organizational goals,creatingaproductiveand positivework environment.
• Providestrong leadershipnurturingcross hubcollaborationand task distribution.
• Collaborate and liaise with London andIndiaHub Leads toalign on smooth functioning ofdaily operations.
• Provide exceptional communication of wins,opportunities,and risks operationally to the team, and whenrequiredmanagecommunicationto the client.
• Work with leads across the hubs on workflow unification promoting collaboration between the time zones.
• Ensure the team meets the deadlines and produceshigh qualityoutputs.
• Directly manage a team of 5 brand asset managers and aid in management of their direct reports (5).
• Own globally visible reports and ensure clear and timely data inputs from the team.

Process Improvements:

• Identifyunique ways to organize and manage thedaily digital asset uploadwith the team.
• Identifyopportunities for process optimization and streamline workflows,enhanceefficiency, and effectiveness.
• Maintain andidentifymetadataimprovementsschemas that reflect the true needs of the business.
• Develop, document,and manageteam training processes assuring promotion of efficiencies.
• Work towards efficiency improvements on reporting.
• Collaboratewithglobalcross-functional teams to implement best practices, enhancing overall operational efficiencyandensurealignment with organizationalobjectives.
• Serve asthe example for the correct process implementation across hubs promoting best practices and efficient approaches.
• Manage a team of5 Brand Asset Managers.

What you will bring:

Management andstrong teammanagement experience,including experience in a client-facing agency or consulting role.; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Must have strong team leading experience
• Must have acute attention to detail
• Broad technical and operational knowledge across various industry segments
• Excel experience
• Strong communicationskills, both verbal and written, with an influential communication style
• Creative problem-solving mindset and a deeply curious nature
• Ability toclearlyarticulate complexsituations / ideasand lead discussions with clients, colleagues, and leadership
• Understanding of project management principles
• Ability to adapt to evolving client needs, industry trends, and internal processes
• Strategic thinking capabilities
• Proficient at time management and multitasking

Someone who exemplifies our ICP Values:

• Curious: Always learning, eager to explore endless possibilities.
• Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we do it together.
• Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence.
• Creative: Unleashing imagination, innovating boldly, and redefining possible.
• Trustworthy: Built on honesty, respect, and integrity we stand strong together.