Global Consumer Insights Manager — Data-Driven UX Leader

URBN Urban Outfitters, Inc.

Philadelphia (Philadelphia County)

On-site

USD 110,000 - 170,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Manager of Global Consumer Insights & Research to collaborate with cross-functional teams across the URBN brands, delivering qualitative and quantitative insights into customer preferences and behavior.

You will own the end-to-end research roadmap, oversee survey programming and UX studies, and translate insights into actions across product, site experiences, and campaigns while leading a small team.

Qualifications

5+ years of experience in consumer & market research, CX/UX, ideally in retail, eCommerce.
Demonstrated experience leading multi-method research programs from design through delivery & action.
Exceptional storytelling and data visualization skills; translate complex findings into narratives.
Experience conducting or overseeing UX research including usability testing and validation.
Detail-oriented with the ability to manage multiple projects simultaneously.
Proven ability to manage and grow a team with coaching & performance management.
Strong interest in psychology, sociology, behavioral economics and fashion/retail.
Solid understanding of Qualtrics or similar logic-based survey software, a plus.
Experience with SPSS, SAS or other statistical analysis programs, a plus.
Comfort operating in a fast-paced, brand-led environment.

Responsibilities

Own the end-to-end research roadmap, managing timelines, priorities, and deliverables across simultaneous studies.
Oversee technical survey & research execution, including programming, QA, copy and creative asset coordination.
Conduct journey mapping, concept testing, and usability studies to inform product and creative decisions.
Design and execute UX research to evaluate digital touchpoints, app experiences, and site usability across web and mobile platforms.
Lead day-to-day management of customer panel communication and develop ideas to maintain engagement and retention.
Collaborate with partner teams to turn insights into action including shaping product & buying strategy, site experiences, marketing messaging, campaign direction.
Manage day-to-day relationships with agency account teams and support resources.
Evaluate and implement emerging research technologies, including AI-assisted analysis and behavioral analytics tools.