Global Computer Operations Lead

Worldpay; Cincinnati (OH); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Worldpay, a leading payments company, seeks a Computer Operator Lead to join the Global Technical Service Center in Cincinnati. You will guide a team of technical support engineers and ensure high-quality service delivery across shifts.

Hybrid work with three days on-site in Cincinnati, OH, and close collaboration with global teams to align tools and best practices. The role requires strong leadership, quick learning, and excellent communication under pressure.

Qualifications

• Bachelor’s degree in a technical discipline or related field.
• Ability to learn new environments quickly and adapt to changing conditions.
• Strong leadership and decision-making under pressure.
• Excellent customer service and communication skills.

Responsibilities

• Supervise a team of technical support engineers.
• Provide coaching, mentoring, and development to team members.
• Escalation point for complex issues that cannot be resolved by lower-tier teams.
• Oversee service center operations, including resource allocation, incident management, and ticketing systems.
• Maintain effective communication with customers, ensuring issues are addressed promptly and satisfactorily.
• Represent the GTSC in meetings with key clients and stakeholders.

Skills

Leadership

Customer service

Communication

Adaptability

Education

Bachelor’s degree in a technical discipline

Job description

Worldpay, a leading payments company, seeks a Computer Operator Lead to join the Global Technical Service Center in Cincinnati. You will guide a team of technical support engineers and ensure high-quality service delivery across shifts.

Hybrid work with three days on-site in Cincinnati, OH, and close collaboration with global teams to align tools and best practices. The role requires strong leadership, quick learning, and excellent communication under pressure.