Global Compliance & Risk Analytics Lead

Capital One; Deerfield (IL); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Client Services Manager to lead policy oversight and compliance monitoring for the Diners Club Network participants. The role focuses on designing monitoring programs, developing KRIs, and driving cross-functional collaboration across Risk, Compliance, Legal, Product, Technology, and Operations.

The position emphasizes data-driven decision making, management of complex regulatory requirements, and the adoption of AI-enabled tools to streamline processes and strengthen

Qualifications

• Bachelor's degree or military experience.
• At least 4 years of experience in Payment Network Policy, Risk Management or Compliance.
• At least 3 years of Project Management, Business Analysis or Operational Management experience.
• At least 3 years of experience developing, evaluating, and implementing compliance and risk assessment activities.

Responsibilities

• Policy Oversight & Compliance Monitoring: operationalize regulations and translate them into actionable requirements for internal teams and clients.
• Risk Management & Control Monitoring: design monitoring programs, strengthen controls and provide visibility on risk and compliance health.
• Stakeholder Engagement & Process Modernization: build cross-functional partnerships and leverage AI tools to streamline processes.

Skills

Policy

Risk management

Compliance

Project management

Business analysis

Operational management

Education

Bachelor's degree

Tools

Tableau

Power BI

Advanced Excel

Job description

Capital One is seeking a Client Services Manager to lead policy oversight and compliance monitoring for the Diners Club Network participants. The role focuses on designing monitoring programs, developing KRIs, and driving cross-functional collaboration across Risk, Compliance, Legal, Product, Technology, and Operations.

The position emphasizes data-driven decision making, management of complex regulatory requirements, and the adoption of AI-enabled tools to streamline processes and strengthen