Global Commercial Excellence Director

PPG Industries, Inc; Pittsburgh (Allegheny County); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Flexible work arrangements

Professional development support

Job summary

PPG Industries, Inc in Pittsburgh, PA seeks a Global Commercial Excellence Director to shape and lead the worldwide commercial excellence strategy for the Refine business, driving profitable growth, operational efficiency, and sales/service effectiveness.

The role partners with executive stakeholders to align processes, technology, and capabilities with customer needs while promoting accountability and continuous improvement. Travel; 50-70%.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field.
• 15+ years of experience in Business, Sales, Finance, IT, Sales Operations, or related functions with focus on business transformation and process improvement.
• 10+ years of leadership experience managing teams and developing talent.
• Experience leading organizational transformation, process optimization, and CRM or enterprise system initiatives.
• Strong project management, problem-solving, and change leadership experience.

Responsibilities

• Develop the long-term commercial excellence roadmap to support growth, profitability, and customer-focused sales and service strategies.
• Partner with executive leaders and global teams to achieve strategic goals and lead organizational transformation.
• Lead pricing and revenue optimization teams; oversee master data, contract management, and customer service.
• Develop sales capability and drive process improvement and project management.
• Identify opportunities to simplify processes and enhance commercial tools.
• Improve sales and service effectiveness and lead subsequent improvements.
• Collaborate with IT to modernize the commercial application landscape and reduce complexity.
• Increase adoption of global business solutions and automation programs.
• Lead change management, communications, and training programs.

Skills

Leadership

Strategy

Program management

CRM systems

Enterprise systems

Business transformation

Process optimization

Education

Bachelor's degree in Business, Engineering, Computer Science, or related field

Tools

CRM

ERP

Job description

Global Commercial Excellence Director

As the Global Commercial Excellence Director, you will lead the global commercial excellence strategy for the Refine business, driving profitable growth, operational efficiency, and sales and service effectiveness. This role partners with executive stakeholders to align commercial processes, technology, and organizational capabilities with customer needs while promoting a culture of accountability and continuous improvement.

Location: Pittsburgh, PA (USA). Travel: 50-70%.

Key Responsibilities

• Develop the long-term commercial excellence roadmap to support growth, profitability, and customer-focused sales and service strategies.
• Partner with executive business leaders and global teams to achieve strategic goals and lead organizational transformation.
• Lead teams responsible for pricing and revenue optimization, master data strategy, contract management, customer service, sales team development, business process improvement, and project management.
• Identify opportunities to simplify processes, enhance commercial tools, improve sales and service effectiveness and lead subsequent improvements.
• Collaborate with IT to modernize and improve the commercial application landscape, reducing complexity and improving the end-user experience.
• Increase adoption of global business solutions, automation programs, and process improvements across the organization.
• Lead change management, communications, and training programs to improve commercial performance and organizational agility.
• Ensure alignment between commercial excellence programs and enterprise-wide process, technology, and capital investment strategies.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field required.
• 15+ years of experience in Business, Sales, Finance, IT, Sales Operations, or related functions, with a focus on business transformation, process improvement, commercial operations, or strategic execution.
• 10+ years of leadership experience managing teams and developing talent.
• Experience leading organizational transformation, process optimization, and CRM or enterprise system initiatives.
• Strong project management, problem-solving, and change leadership experience.

Benefits & Compensation

Competitive salary and benefits tailored to the local market, including health, dental, vision, and retirement plans. Additional benefits include paid time off, flexible work arrangements, and support for professional development.

EEO Statement

PPG provides equal employment opportunities and employment decisions are based on a candidate’s qualifications, skills, experience, and fit for the role. All qualified applicants will receive fair consideration regardless of gender, age, race, ethnicity, sexual orientation, disability, or any other protected characteristic.

For accommodations related to disabilities, please contact [e-mail].