Global Commercial Excellence Director

PPG; Pittsburgh (Allegheny County); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible Fridays

Remote Fridays

Job summary

PPG is seeking a Global Commercial Excellence Director to lead the worldwide strategy for the Refinish business, driving growth, efficiency, and sales effectiveness. The role is based in Pittsburgh, PA, with 50–70% travel, and involves partnering with executives to align processes and technology with customer needs.

The position requires 15+ years in related fields, 10+ years of leadership, and a strong track record in transformation and CRM initiatives.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field.
• 15+ years of experience in Business, Sales, Finance, IT, Sales Operations, or related functions, with a focus on business transformation, process improvement, commercial operations, or strategic execution.
• 10+ years of leadership experience managing teams and developing talent.
• Experience leading organizational transformation, process optimization, and CRM or enterprise system initiatives.
• Strong project management, problem-solving, and change leadership experience.

Responsibilities

• Develop the long-term commercial excellence roadmap to support growth, profitability, and customer-focused sales and service strategies.
• Partner with executive business leaders and global teams to achieve strategic goals and lead organizational transformation.
• Lead teams responsible for pricing and revenue optimization, master data strategy, contract management, customer service, sales team development, business process improvement, and project management.
• Identify opportunities to simplify processes, enhance commercial tools, improve sales and service effectiveness and lead subsequent improvements.
• Collaborate with IT to modernize and improve the commercial application landscape, reducing complexity and improving the end-user experience.
• Increase adoption of global business solutions, automation programs, and process improvements across the organization.
• Lead change management, communications, and training programs to improve commercial performance and organizational agility.
• Ensure alignment between commercial excellence programs and enterprise-wide process, technology, and capital investment strategies.

Skills

Strategic leadership

Commercial excellence

Change management

Cross-functional collaboration

Project management

CRM / enterprise systems

Data analysis

Business transformation

Education

Bachelor's degree in Business, Engineering, Computer Science, or related field

Tools

CRM systems

ERP systems

Data visualization tools

Job description

As the Global Commercial Excellence Director, you will lead the global commercial excellence strategy for the Refinish business, driving profitable growth, operational efficiency, and sales and service effectiveness. This role partners with executive stakeholders to align commercial processes, technology, and organizational capabilities with customer needs while promoting a culture of accountability and continuous improvement.

You will be based in Pittsburgh, PA (USA) and will travel 50‑70%.

Key Responsibilities

• Develop the long‑term commercial excellence roadmap to support growth, profitability, and customer‑focused sales and service strategies.
• Partner with executive business leaders and global teams to achieve strategic goals and lead organizational transformation.
• Lead teams responsible for pricing and revenue optimization, master data strategy, contract management, customer service, sales team development, business process improvement, and project management.
• Identify opportunities to simplify processes, enhance commercial tools, improve sales and service effectiveness and lead subsequent improvements.
• Collaborate with IT to modernize and improve the commercial application landscape, reducing complexity and improving the end‑user experience.
• Increase adoption of global business solutions, automation programs, and process improvements across the organization.
• Lead change management, communications, and training programs to improve commercial performance and organizational agility.
• Ensure alignment between commercial excellence programs and enterprise‑wide process, technology, and capital investment strategies.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field required.
• 15+ years of experience in Business, Sales, Finance, IT, Sales Operations, or related functions, with a focus on business transformation, process improvement, commercial operations, or strategic execution.
• 10+ years of leadership experience managing teams and developing talent.
• Experience leading organizational transformation, process optimization, and CRM or enterprise system initiatives.
• Strong project management, problem‑solving, and change leadership experience.

How We Work

At PPG, we bring teams together to accelerate collaboration and career development, with in‑person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well‑being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].