Sales Operations Director

PPG; Pittsburgh (Allegheny County); Hybrid; USD 140,000 - 220,000; Full time

Job summary

PPG is seeking a Sales Operations Director to act as a strategic partner to the Leadership Team, driving commercial effectiveness through analytics, forecasting, pricing strategies, and operational governance.

The role requires 5+ years in commercial operations, CRM expertise, and the ability to influence in a global matrixed organization. The position supports Pittsburgh-based work with potential flexibility and Poland office as indicated.

Qualifications

• Strong analytical capabilities to drive commercial insights and decision making.
• Proven ability to influence stakeholders across a global, matrixed organization.
• Solid understanding of pricing analytics and profitability analysis.

Responsibilities

• Generate reports and insights for sales managers and executives to inform pricing and growth strategies.
• Support forecasting processes and annual/quarterly planning aligned to financial plans.
• Lead territory, quota, and account coverage recommendations with regional leaders.
• Design and administer sales compensation plans with finance and HR.
• Develop training plans for sales incentives and tool usage (PowerBI, Salesforce, Varicent).
• Drive cross-functional alignment to adopt best practices and achieve business objectives.

Skills

Analytical mindset

Influence in matrixed org

CRM knowledge

Pricing analytics

Education

Bachelor’s Degree

Tools

PowerBI

Salesforce

Varicent

Job description

As the Sales Operations Director, you will serve as a strategic partner to the PMC Leadership Team, driving commercial effectiveness through analytics, forecasting, sales process optimization, and operational governance. This role will influence commercial decision-making by establishing global standards, providing actionable business insights, and fostering alignment across regional commercial organizations.

Role/location

• Role is availabile in Pittsburgh, or office in Poland.

Key Responsibilities

• Data Analysis: Generate and create reports that provide insights to sales managers and executives, helping them make informed decisions and develop effective sales and pricing strategies. Analyze sales performance, pricing trends, price realization, customer profitability, and market dynamics to identify opportunities for growth and margin improvement. Create plans for monthly and quarterly performance rollups.
• Forecasting: Support IBP process owner and annual and quarterly forecasting activities aligned to committed financial plans
• Lead annual targeting setting process using commercial and market intelligence to develop individual growth goals
• Territory and Quota Management: Align with regional commercial leadership to develop territory, account coverage, and quota recommendations. Utilize commercial analytics and market intelligence to support equitable account distribution and alignment with growth objectives while ensuring consistency with global sales operations standards.
• Sales Compensation Management: Partner with the finance and HR departments to design and administer sales compensation plans. Ensure that commission structures are fair, accurate, and aligned with the organization's goals.
• Sales and Commercial Training: Design effective training plans supporting sales incentive training and utilization of commercial tools (e.g. PowerBI, Sales Force, Varicent).
• Influence and align cross-functional stakeholders across many levels of the organization to drive adoption of best practices and support achievement of business objectives.

Qualifications / Prior Experiences

• Bachelor’s Degree
• 5+ years commercial operations and selling experience
• Demonstrated success leading through influence in a matrixed, global organization.
• In-depth knowledge of sales technologies /CRMs
• Extensive knowledge of commercial process and work flows
• Working knowledge of pricing analytics, price realization, and profitability analysis preferred.
• Prior experience administering sales compensation plans

How we work

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About Us

PPG WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.