Global Cloud Systems Engineer | Automation & On-Call Ops

Universal Music Group; Nashville (TN); On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company contribution

Tuition reimbursement

Job summary

Universal Music Group in Nashville, TN seeks a Systems Engineer to join our Technical Operations Center. The role focuses on server and cloud management, troubleshooting, and clear communication with stakeholders to keep global infrastructure running smoothly.

The candidate will diagnose issues, perform capacity analyses, collaborate with global IT groups and vendors, and maintain robust documentation and automation to improve efficiency.

Qualifications

• Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience.
• AWS, MCSE, other professional certifications
• ITIL Foundation Certification strongly desired

Responsibilities

• Diagnose and solve problems, frequently under time constraints and business pressure
• Contribute to detailed capacity and performance analysis
• Work with vendors and global/regional IT groups to resolve problems in a timely manner
• Serves as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication
• Monitor infrastructure operational alerts e.g., environmental, server performance and devices and elevate as necessary
• Maintain high quality process and procedure documentation
• Maintain and implement high quality operational standards, processes and procedures
• Maintain redundancy, backup and recovery processes, and disaster recovery procedures
• Maintain & enhance knowledge of key technologies
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks
• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required
• Participate in developing automation to reduce the time spent on routine tasks
• This position will be shift-based.

Skills

Server management

Enterprise Cloud (AWS/Azure/GCP)

Troubleshooting

Communication

Automation scripting

VMware

Hyper‑V

Infrastructure as Code

Education

Bachelor’s Degree in CS/Engineering

AWS Certification

ITIL Foundation Certification

MCSE (preferred)

Tools

VMware

Hyper‑V

Git

GitHub

Bitbucket

AWS

Azure

Google Cloud

Job description

Universal Music Group in Nashville, TN seeks a Systems Engineer to join our Technical Operations Center. The role focuses on server and cloud management, troubleshooting, and clear communication with stakeholders to keep global infrastructure running smoothly.

The candidate will diagnose issues, perform capacity analyses, collaborate with global IT groups and vendors, and maintain robust documentation and automation to improve efficiency.