Global Cloud Support Engineer — Renewable Energy

DNV Germany Holding GmbH; Norge (OK); Hybrid; USD 60,000 - 90,000; Full time

Job summary

GreenPowerMonitor, a DNV company, is seeking a Customer Support Engineer to be the go-to expert for customers worldwide. You will provide technical support on our cloud solutions for renewable energy assets and manage large sites with global stakeholders.

You will join the Mexico team and collaborate with the Customer Success group across Europe, the US, Chile, Japan, and Australia. The role is hybrid, reporting to the Mexico City office, with a three-day-per-week on-site schedule.

Qualifications

• Experience providing technical support to customers.
• Strong written and verbal communication skills.
• Familiarity with cloud-based platforms and analytics.
• Ability to coordinate across cross-functional teams to resolve incidents.

Responsibilities

• Build and maintain long-term relationships with key customers.
• Manage customer requests and incidents and coordinate with internal teams to resolve them.
• Provide technical assistance through emails and calls.
• Suggest improvements to GPM platforms based on customer feedback.
• Detect errors and support quality improvements.
• Manage internal documentation and analyze data.

Skills

Customer support

Technical communication

Cloud platforms

Incident management

Tools

GPM Portal

GPM Plus

GPM SCADA

Job description

GreenPowerMonitor, a DNV company, is seeking a Customer Support Engineer to be the go-to expert for customers worldwide. You will provide technical support on our cloud solutions for renewable energy assets and manage large sites with global stakeholders.

You will join the Mexico team and collaborate with the Customer Success group across Europe, the US, Chile, Japan, and Australia. The role is hybrid, reporting to the Mexico City office, with a three-day-per-week on-site schedule.