Global Cloud Operations Engineer (On-Call)

MongoDB; United States; On-site; USD 90,000 - 176,000; Full time

Benefits offered by this job

Competitive salary

Equity

Health insurance

Parental leave

Job summary

MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer.

As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud.

Qualifications

• Experience as an on-call DevOps, SRE, or Cloud Operations engineer (≥2 years).
• Strong Linux system administration, configuration, and troubleshooting skills.
• Experience with monitoring, performance data collection and reporting.
• Knowledge of DNS, TCP/IP and networking concepts.
• Familiarity with AWS and other cloud platforms (GCP, Azure).
• Ability to write scripts to solve operations problems.
• CS/CE degree or equivalent experience.
• Proficiency in Java, Go, Python, or JavaScript.

Responsibilities

• Coordinate with a global team of Cloud Operations Engineers to maintain uptime guarantees for Atlas customers.
• Scale the Cloud Operations Engineering team with new processes and tools.
• Scope, design, and deploy systems reducing mean time to resolution for incidents.
• Monitor Atlas platform for incidents and assist in proactive resolution.
• Automate routine monitoring and troubleshooting tasks.
• Diagnose live incidents and distinguish platform issues from usage issues.
• Collaborate with product management and cloud engineering to improve management applications.
• Inform executives and escalation teams about major outages.
• Participate in weekly on-call rotations, handling incidents as needed.

Skills

On-call DevOps

Linux admin

Monitoring

Networking

Cloud platforms

Scripting

Java

Go

Python

JavaScript

Learning new things

Education

CS/CE degree or equivalent

Tools

Kubernetes

Splunk

MongoDB

Job description

MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer.

As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud.