Cloud Operations Engineer (2nd Shift, Weekend)

United States Digital Space LLC; United States; On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Equity and stock purchase program

Pension

401(k) plan

Maternity & paternity leave

Gender-inclusive parental leave

Mental health counseling

Job summary

Atlas is seeking a Cloud Operations Engineer to help ensure uptime and reliability for customers across global deployments. The role includes on‑call duties, incident response, and collaboration with product and cloud engineering teams.

Responsibilities focus on monitoring, MTTR reduction, and proactive incident management in a 24/7/365 environment, with FedRamp support for government customers.

Qualifications

• 2+ years on‑call DevOps, SRE, or Cloud Operations engineering.

Responsibilities

• Coordinate with a global team of Cloud Operations Engineers to ensure uptime.

Skills

DevOps/on-call

Linux administration

System monitoring

Networking (DNS/TCPIP)

Cloud platforms (AWS/GCP/Azure)

Scripting

Learning mindset

Education

CS/CE degree or equivalent

Tools

Kubernetes

Splunk

Job description

The company Atlas is the premier multi‑cloud database‑as‑a‑service built and operated by the makers of the company. The Cloud Operations Engineering team at Atlas is a worldwide team responsible for the consistent operational success of every Atlas customer. As a Cloud Operations Engineer you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud‑native or just getting started with a digital transformation to the cloud. You are excited about the core mission of the company, and the opportunity to join the team responsible for operating Atlas, the fastest‑growing multi‑cloud database‑as‑a‑service in the world. You are prepared to be one of the founding members of a 24/7/365 global cloud operations team.

Cloud Operations Engineers will be responsible for day‑to‑day duties such as creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or elevate issues that are sometimes broad in scope and difficult to trace.

FedRamp engineers are specifically tasked with supporting our government customers in our FedRamp Atlas environment. This includes SLED (State and Local Government and Education), various federal agencies, and other customers that leverage FedRamp.

At Atlas you will grow your career and skills, wear multiple hats, and be part of an operations team that works at the frontier of Cloud services and database systems.

Responsibilities

• Successfully coordinate with a global team of Cloud Operations Engineers to ensure uptime guarantees to the Atlas customer base.
• Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools.
• Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents.
• Monitor and detect emerging customer‑facing incidents on the Atlas platform; assist in proactive resolution.
• Automate routine monitoring and troubleshooting tasks.
• Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution.
• Cooperate with product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure.
• Inform executive leadership and escalation management personnel of major outages.
• Coordinate and participate in a weekly on‑call rotation, handling short‑term customer incidents (direct surveillance or alerts via Technical Services Engineers).

Requirements

• Experience with on‑call DevOps, SRE, or Cloud Operations engineering (at least 2 years).
• Expertise with Linux system administration, configuration, and troubleshooting.
• Experience in monitoring, system performance data collection, analysis, and reporting.
• Expertise with networking technologies such as DNS and TCP/IP.
• Knowledge of database operations and concepts.
• Familiarity with Amazon Web Services and other cloud infrastructure platforms (e.g., GCP, Azure).
• Capability to write small programs or scripts to solve short‑term system problems.
• A CS/CE degree or equivalent experience.
• At least one of the following programming languages: Java, Go, Python, Javascript.
• A keen interest in learning new things.

Special requirements

• Be a U.S. Person (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).
• Willingness and ability to participate in pager‑duty rotations during nights, weekends, and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently).
• Willingness and ability to work 2nd‑shift weekend hours (3 p.m. – 12 a.m. EST; Saturday – Wednesday).

Nice to have

• Experience with the company’s internal systems.
• Experience with Splunk.
• Experience with Kubernetes.

Benefits include

• Competitive salary.
• Equity and participation in the employee stock purchase program.
• Pension.
• Health insurance.
• Regular performance, compensation and development reviews.
• 20 weeks Maternity & Paternity leave.
• 20 weeks fully‑paid gender‑neutral parental leave.
• Fertility and adoption assistance.
• 401(k) plan.
• Mental health counseling.
• Access to transgender‑inclusive health insurance coverage.
• Health benefits offerings.

Base salary range (U.S. only): $90,000.

The company, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The company, Inc. is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.