Global Client Support Specialist (Hybrid)

Corporation Service Company; Logan (UT); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Training program and mentorship

Collaborative team environment

Hybrid work schedule

Open Sesame access

Professional development opportunities

Job summary

Corporation Service Company is hiring a Client Service Representative in Logan, UT for a hybrid role combining three days onsite with two days remote. You will be the main contact for enterprise clients, resolving inquiries, troubleshooting issues, and guiding clients through CSC’s internet products and services.

The role emphasizes strong communication, relationship building, and cross-team collaboration. Ideal candidates bring a customer-centric mindset, solid Microsoft Office skills, and the

Qualifications

• Experience in a customer-centric environment.
• Strong written and verbal communication skills.
• Ability to think critically and provide solutions.
• Proficient in Microsoft Office suite.
• Learns new technology quickly and adapts to changing priorities.
• Ability to balance multiple inquiries in a fast-paced setting.
• Able to work independently and in a team.

Responsibilities

• Respond promptly to client inquiries via chat, phone, and email across channels.
• Manage a portfolio of domain names and digital assets for clients.
• Build and maintain strong client relationships by understanding needs.
• Troubleshoot and resolve order requests related to domains, DNS, certificates, and billing.
• Escalate unresolved issues to appropriate teams and ensure follow-up.
• Develop in-depth knowledge of CSC services and communicate changes to clients.
• Collaborate with DBS teams on client brand launches and projects.
• Aim to meet or exceed performance metrics, including Net Promoter Score.

Skills

Customer service

Communication

Critical thinking

Problem solving

Teamwork

Prioritization

Detail-oriented

Direct communication

Bilingual (plus)

Tools

MS Excel

MS Word

MS Outlook

Job description

Corporation Service Company is hiring a Client Service Representative in Logan, UT for a hybrid role combining three days onsite with two days remote. You will be the main contact for enterprise clients, resolving inquiries, troubleshooting issues, and guiding clients through CSC’s internet products and services.

The role emphasizes strong communication, relationship building, and cross-team collaboration. Ideal candidates bring a customer-centric mindset, solid Microsoft Office skills, and the