Client Support Specialist - Hybrid Onsite

RTI Redtail Technology, Inc; Omaha (NE); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with employer match

Parental leave

Job summary

Orion is seeking a Client Support Representative to handle inquiries via phone, chat, and case channels with a focus on reliability and clear communication. You will guide clients through core workflows and maintain accurate documentation while progressing through learning paths.

The role is hybrid with three or more on-site days in Omaha, NE. Candidates should live within commuting distance and will benefit from a comprehensive benefits package and ongoing certification opportunities.

Qualifications

• Strong verbal and written communication skills in client interactions.
• Multitask in a fast-paced environment with attention to detail.
• Navigate and explain technology to clients.
• Demonstrate problem-solving, organizational, and time management abilities.
• Minimum of a high school; bachelor’s degree preferred.
• Prior customer service or technology support experience preferred.
• Less than one year of experience is acceptable.

Responsibilities

• Serve as frontline contact for client inquiries across phone, chat, and case channels.
• Provide training and guidance to help clients navigate workflows and platform topics.
• Troubleshoot entry-level workflows and data-related questions.
• Maintain adherence to schedules and support queue coverage.
• Own Priority 1 and aged cases to completion with Salesforce updates.
• Strive for first-contact resolution and minimize transfers.
• Keep case documentation clean and audit-ready.
• Progress through required certifications and learning content.

Skills

Active Listening

Client Facing

Communication

CRM Software

Customer Service

Documentation

Problem Solving

Process Adherence

Real-Time Communications

Salesforce (Software)

Technical Support

Troubleshooting

Written Communication

Education

High School Diploma

Bachelor’s Degree Preferred

Tools

Salesforce Platform

Job description

Orion is seeking a Client Support Representative to handle inquiries via phone, chat, and case channels with a focus on reliability and clear communication. You will guide clients through core workflows and maintain accurate documentation while progressing through learning paths.

The role is hybrid with three or more on-site days in Omaha, NE. Candidates should live within commuting distance and will benefit from a comprehensive benefits package and ongoing certification opportunities.