Global Client Success Specialist

RXinsider LTD.; Northern (KY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) & profit sharing

Tuition reimbursement

Paid time off

Job summary

MEDITECH is seeking a member of our International Client Services team to serve as the primary face of MEDITECH for customers worldwide. You will facilitate communication between international clients and MEDITECH’s development staff to advocate for software enhancements and resolve system issues.

You will travel internationally, mentor colleagues, and support customer education while handling a variety of projects across teams in a hybrid work environment.

Qualifications

• Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience
• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills
• Extensive travel; access to personal credit card for initial travel expenses; reimbursement per guidelines
• Vaccination proof may be required when traveling to a customer site unless exempted

Responsibilities

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Answering customer questions
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Working on a variety of group projects, communicating with development staff
• Mentoring co-workers
• Opportunity for limited international travel

Skills

Written and verbal communication

Project management

Organizational skills

Multi-tasking

Interpersonal skills

Presentation skills

Education

Bachelor's or Associate degree

International business degree / travel experience a plus

Job description

MEDITECH is seeking a member of our International Client Services team to serve as the primary face of MEDITECH for customers worldwide. You will facilitate communication between international clients and MEDITECH’s development staff to advocate for software enhancements and resolve system issues.

You will travel internationally, mentor colleagues, and support customer education while handling a variety of projects across teams in a hybrid work environment.