Global Client Services Specialist – Hybrid & Travel

Mass Digital Health; Massachusetts; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

401(k)

Tuition reimbursement

Paid time off

Job summary

MEDITECH is seeking a member of the International Client Services team to serve as the primary face to our customers worldwide. You will facilitate communication between international customers and MEDITECH’s internal development staff to advocate for software enhancements and modifications, troubleshoot issues, and support travel as needed.

The role requires strong written and verbal communication, project management, and the ability to work independently within a hybrid work model.

Qualifications

• Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience
• International Business degree or travel abroad experience a plus, but not required
• Financial, healthcare administrative experience and clinical exposure is a plus, but not required
• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team

Responsibilities

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Answering customer questions
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Mentoring co-workers
• Opportunity for limited international travel

Skills

Communication skills

Project management

Organizational skills

Multitasking

Interpersonal skills

Presentation skills

Education

Bachelor's degree

Associate degree

International Business degree

Job description

MEDITECH is seeking a member of the International Client Services team to serve as the primary face to our customers worldwide. You will facilitate communication between international customers and MEDITECH’s internal development staff to advocate for software enhancements and modifications, troubleshoot issues, and support travel as needed.

The role requires strong written and verbal communication, project management, and the ability to work independently within a hybrid work model.