Client Trainer (Implementation) (Bilingual – English / French Canadian)

RXinsider LTD.; Massachusetts; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Paid time off

Sick days

Personal time

Paid holidays

Profit sharing

Job summary

MEDITECH is seeking a trainer to facilitate education for clinicians and financial professionals on our fully-integrated Enterprise Health Record (EHR). You will lead training, manage implementations, and act as the primary client contact during deployment.

The role requires bilingual English and French Canadian communication, strong project management, and willingness to travel up to 75% across the United States and Canada. A hybrid in-office/remote set-up is offered with comprehensive benefits.

Qualifications

• Bachelor's or associate degree preferred; 2–3 years related experience or military experience acceptable.
• Fluency in English and French Canadian (written and verbal) is required.
• Travel readiness to cover US and Canada up to 75% of the time.
• Experience in clinical or financial domains is a plus; training will be provided.

Responsibilities

• Project management of clinical or financial software implementations to go live.
• Lead training and installation of MEDITECH EHR systems.
• Serve as primary client contact throughout implementation.
• Coordinate across MEDITECH applications with staff and developers.
• Provide customer support and troubleshoot software issues.
• Mentor coworkers and work on group projects with development staff.
• Prepare and maintain application documentation and project tracking.
• Travel 50-75% within the US and Canada for new customer training.

Skills

Bilingual English & French Canadian

Presentation skills

Communication skills

Project management

Travel readiness

Customer service

Team collaboration

Education

Bachelor's or Associate degree preferred

Job description

Job Type

Full-time

Description

As a MEDITECH trainer, your facilitation allows clinicians and/or financial professionals to successfully utilize our fully-integrated, interoperable Enterprise Health Record (EHR). Drawing on your strong clinical or financial experience, you will educate other healthcare professionals on how to best leverage technology in order to care for their patients. As a member of our Client Services & Implementation team, your job would involve:

• Project management of clinical or financial software implementation to ensure effective LIVE


• Leading the training and installation of our EHR


• Acting as the primary contact for clients throughout the implementation process


• Multi-tasking and communicating with staff members across multiple MEDITECH applications


• Providing customer service and troubleshooting application software issues


• Working on a team with programmer analysts to resolve any technical issues


• Working on group projects, interacting with development staff, and mentoring co-workers


• Processing requests for system enhancements or modifications to our evolving software


• Designing and maintaining application documentation


• Updating and maintaining an online project tracking system


• Traveling 50-75% of the time, anywhere within the United States and Canada to conduct new customer training.

Requirements

• Bachelor's or associate degree preferred and/or 2-3 years applicable work or military experience


• Fluency in both English and French Canadian (written and verbal) is required


• No specific experience is necessary, we will train you


• Preferred experience in any of the following areas will be given high consideration:
  
  
  
  • Clinical: Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory, Social Work or Behavioral Health
  
  
  • Financial: Accounts Payable, Billing/Accounts Receivable, Claims, General Ledger, Human Resources/Payroll, Materials Management, Fixed Assets or Physician Billing
  
  
  
  


• Strong interpersonal and presentation skills


• Exceptional written and verbal communication skills


• Project management skills


• This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines.


• You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

Hiring salary range

$54,000- $66,000 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

• MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.