Global Client Solutions Specialist - Logistics

American President Lines; Norfolk (VA); On-site; USD 55,800 - 68,200; Full time

Benefits offered by this job

Performance-based bonuses

Comprehensive benefits package

Professional development opportunities

Job summary

American President Lines is seeking a Client Solutions Representative in Norfolk, VA, to deliver exceptional customer service and address logistics needs efficiently. Candidates should have strong verbal skills, problem-solving capabilities, and experience in a high-call volume setting.

The position offers an annual base salary of $62,000 along with performance-based bonuses and comprehensive benefits including health insurance and professional development opportunities.

Qualifications

• 1-3 years of general experience in a relevant field.
• Familiarity with high-volume call-center environments.
• Availability to work Monday through Friday, 8 am to 5 pm.

Responsibilities

• Answer customer calls and emails to provide service.
• Update customers on shipment status and resolve issues.
• Conduct root-cause analysis on service failures.
• Provide insights through reports and problem resolution.

Skills

Customer service skills

Verbal and written communication

Problem-solving abilities

Time management

Organizational skills

Education

High school diploma or GED

Bachelor’s degree

Tools

CRM software

Logistics management systems

Job description

American President Lines is seeking a Client Solutions Representative in Norfolk, VA, to deliver exceptional customer service and address logistics needs efficiently. Candidates should have strong verbal skills, problem-solving capabilities, and experience in a high-call volume setting.

The position offers an annual base salary of $62,000 along with performance-based bonuses and comprehensive benefits including health insurance and professional development opportunities.