Global Client Services Specialist

MEDITECH; Massachusetts; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Tuition reimbursement

Paid time off

Job summary

MEDITECH in Massachusetts seeks an International Client Services professional to serve as the primary face to global customers, coordinating between clients and MEDITECH's development staff to advocate for software enhancements and resolve system issues.

This role involves troubleshooting, client communication, and facilitating international travel, with a hybrid in-office/remote work arrangement and opportunities for travel.

Qualifications

• Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience
• International Business degree or travel abroad experience a plus, but not required
• Financial, healthcare administrative experience and clinical exposure is a plus, but not required
• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills
• Extensive travel eligibility with travel reimbursement guidelines

Responsibilities

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Answering customer questions
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Mentoring co-workers
• Opportunity for limited international travel

Education

Bachelor's or associate degree

International Business degree

Customer service experience

Job description

MEDITECH in Massachusetts seeks an International Client Services professional to serve as the primary face to global customers, coordinating between clients and MEDITECH's development staff to advocate for software enhancements and resolve system issues.

This role involves troubleshooting, client communication, and facilitating international travel, with a hybrid in-office/remote work arrangement and opportunities for travel.