Global Client Service Transformation Analyst

Testing Site - JPMC; Newark (DE); Presencial; USD 85 000 - 120 000; Tempo integral

Resumo da oferta

Testing Site - JPMC is seeking a Client Service Business Analyst within the Private Bank to partner with Client Service, Technology, Operations, and Business leaders to improve and standardize global service processes. You will shift work to higher-value tasks, develop client-focused solutions, and contribute to comprehensive project planning.

The role supports strategy discussions for servicing institutional clients and requires collaboration across multiple functions to enable growth and

Qualificações

• Bachelor’s degree required.
• 3+ years of business analysis experience.
• Strong analytical, organizational, and communication skills.
• Ability to resolve project issues and meet deadlines in a fast-paced environment.
• Team player with a positive attitude and commitment to high performance.
• Experience with process mapping, data analysis, and identifying business opportunities.
• Ability to integrate AI-driven solutions into daily workflows.

Responsabilidades

• Analyze projects and document business requirements, issues, and end-to-end process flows
• Collect and analyze data and client feedback to develop actionable, data-driven solutions and roadmaps
• Identify gaps in procedures and controls; recommend and implement control/process improvements
• Design and implement process and tool enhancements with partners; scale processes, tools, and procedures to support growth
• Enhance business models, client experience, operational efficiency, and risk/control outcomes
• Plan and manage projects with clear milestones and deliverables; produce materials to drive stakeholder engagement and leadership transparency
• Build strong cross-functional relationships and collaborate across business, technology, and operations (e.g., Treasury Service Support, PLP, Analytics, Controls); contribute to end-to-end strategy for Private Equity servicing

Conhecimentos

Analytical skills

Communication skills

Project management

Team player

Process mapping

Data analysis

AI integration

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

Testing Site - JPMC is seeking a Client Service Business Analyst within the Private Bank to partner with Client Service, Technology, Operations, and Business leaders to improve and standardize global service processes. You will shift work to higher-value tasks, develop client-focused solutions, and contribute to comprehensive project planning.

The role supports strategy discussions for servicing institutional clients and requires collaboration across multiple functions to enable growth and