Client Success Strategist, Senior Associate

Testing Site - JPMC; Chicago (IL); In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Testing Site - JPMC is seeking a Client Success Senior Associate for its Commercial & Investment Bank unit in Chicago, IL. You will support senior team members and serve as a liaison for CIB clients, coordinating with bankers, treasury management officers, and KYC teams to deliver an enhanced client experience.

The role focuses on retention, growth, and delivering service value, with responsibilities spanning client reviews, issue resolution, onboarding of new clients, and cross-functional

Competenze

• Bachelor’s degree or equivalent; MBA preferred.
• Strong client interaction and relationship skills.
• Experience coordinating cross-functional teams and projects.
• Familiarity with treasury products and services.

Mansioni

• Support senior team members and act as liaison for CIB clients.
• Contribute to client reviews and growth opportunities with bankers.
• Manage client escalations and issue resolution.
• Coordinate product implementations and onboarding.
• Prepare relationship reviews and data visualizations.

Conoscenze

Client interaction

Treasury knowledge

Relationship management

Cross-functional teamwork

Analytical skills

Formazione

Bachelor's degree

MBA

Strumenti

MS Excel

PowerPoint

Project

Descrizione del lavoro

Testing Site - JPMC is seeking a Client Success Senior Associate for its Commercial & Investment Bank unit in Chicago, IL. You will support senior team members and serve as a liaison for CIB clients, coordinating with bankers, treasury management officers, and KYC teams to deliver an enhanced client experience.

The role focuses on retention, growth, and delivering service value, with responsibilities spanning client reviews, issue resolution, onboarding of new clients, and cross-functional