Program Manager, Client Engagement Insights

Publicis Groupe Holdings B.V; New York (NY); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

401K

Flexible time off

Tuition reimbursement

Job summary

Publicis Groupe Holdings B.V in New York is looking for a Program Manager, Client Health to oversee and enhance their client health program. You will focus on maintaining excellence in the program and improving processes while ensuring stakeholder engagement.

The ideal candidate will have 8-10 years experience in program management, strong leadership abilities, and a passion for client service. This role offers a great opportunity to be part of a dynamic team dedicated to driving client growth.

Qualifications

• 8-10 years' experience in an operations role at a global marketing organization.
• Ability to lead large enterprise initiatives to completion.
• Passion for enhancing client service in a changing environment.

Responsibilities

• Oversee management and improvement of client health program.
• Provide tailored support to stakeholders and ensure issue resolution.
• Drive engagement initiatives across regions.

Skills

Program management experience

Change management expertise

Exceptional communication skills

Proficiency in CRM databases

Strong analytical skills

Ability to manage priorities

Tools

Power BI

AI tools

Job description

Company description

Present in over 100 countries and employing nearly 80,000 professionals, Publicis Groupe is the third largest communications group in the world. Publicis Groupe is listed on the Euronext Paris [FR0000130577] and is part of the CAC 40 index. Active across the entire value chain, Publicis Groupe offers its major clients a transversal, unified and fluid model allowing them access to all the Groupe’s tools and expertise around the world through the mantra "The Power of One."

Overview

Publicis Groupe, known for its world-renowned creativity, media scale and best in class technology, digital, data and consulting expertise, is world’s largest Agency Holding Company, powered by more than 98,000 creative minds in over 100 countries. In the last decade, the Groupe has invested more than any other holding company in data, commerce and technology. It has also undergone a profound transformation by scaling a new model connecting data, creativity, media and technology, This model is called the “Power of One” and gathers all the capabilities of the Groupe under one roof, putting clients at the core of the organization and breaking down all silos in the service of helping our clients transform their business and their marketing.

This role will sit within the America’s regional leadership office but will collaborate very closely with the Global Client Growth Practice (GCGP) – a team that sits at the core of the largest most exciting, highest growth potential clients in the Publicis Groupe. Its specific purpose is to generate profitable growth for the Groupe, partnering with some of the world’s leading brands and companies to help them transform to accelerate their growth. We deliver this through driving and delivering the Power of One, uniquely bringing together our capabilities in the service of their business, brands and people. With Global Clients hubbed and run from all corners of our business we connect all parts of our organisation in service to their growth. In this way we are a truly connected and globally minded team. We are also nimble, efficient, and consultative by our very definition.

Program Manager, Client Health

As Program Manager, Client Health, you will be responsible for the ongoing stewardship, enhancement, and expansion of our client health program. Your focus will be on maintaining program excellence, broadening participation across geographies, and continuously improving processes and outcomes. You will champion the adoption of new reporting solutions, harness AI to deepen insights, and refine both internal and external communications to maximize impact. This role requires strong leadership, strategic thinking, and the ability to foster collaboration across diverse teams and stakeholders.

Responsibilities

• Program Maintenance & Enhancement: Oversee ongoing management and continuous improvement of the program, ensuring it remains aligned with organizational goals.
• Account Stewardship: Provide tailored support to stakeholders, addressing unique needs and ensuring effective resolution of issues; serve as a key point of contact for stakeholders, facilitating regular updates, training sessions, and feedback loops.
• Regional Participation: Drive initiatives to broaden program participation across all regions, fostering engagement and adoption among diverse teams and stakeholders.
• Reporting Solutions: Lead the implementation and optimization of new reporting tools and dashboards, ensuring timely, accurate, and actionable insights for stakeholders.
• AI-Driven Insights: Leverage AI platforms and advanced analytics to enhance the depth and quality of client health insights, supporting data-driven decision-making.
• Communications Excellence: Refine and standardize internal and external communications related to the program, ensuring clarity, consistency, and impact.
• Governance & Compliance: Maintain rigorous governance of the program, ensuring ongoing compliance with established protocols and standards.
• Risk Management: Proactively identify and advance risks or issues, collaborating with the Program Director and solution providers to resolve challenges efficiently.
• CRM Database Management: Ensure the accuracy and integrity of CRM data, partnering with Epsilon and other teams to support communications and program delivery.
• Partnership Development: Cultivate strong partnerships across the Groupe, collaborating to mine, conceptualize, and deliver insights to key clients

Qualifications

Critical Skills

• Demonstrated experience in program management, with a focus on ongoing improvement and stakeholder engagement.
• Expertise in change management and driving organizational adoption of new processes and technologies.
• Exceptional communication and interpersonal skills, with the ability to influence and engage at all levels.
• Proficiency in CRM databases, reporting platforms (e.g., Power BI), and AI tools.
• Strong analytical skills, with the ability to translate complex data into actionable insights.
• Ability to thrive in a dynamic, fast-paced environment and manage competing priorities.

Required Qualifications

• 8 – 10 years’ experience in an operations role at a global marketing organization.
• Successfully demonstrated ability in leading large enterprise initiatives to completion.
• Deep enthusiasm and passion for strengthening how Publicis Groupe can better deliver on client needs in an ever-changing world.
• Experience working with a multitude of stakeholders and agencies across a large holding company role a plus.

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.