Global Client Operations Specialist

Careers Signant Health; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Signant Health is seeking a Customer Operations Coordinator to support internal and external customers, ensuring electronic devices are managed effectively throughout the operational process of client trials. You will manage sales orders, attend kick-off meetings, serve as the Client Services contact, and coordinate documentation and shipment communications.

We value accurate data entry, strong communication, organization, and teamwork; pharma/clinical trials exposure is a plus.

Qualifications

• Adherence to site Health & Safety standards.
• Accurate data entry and strong computer skills.
• Excellent written and verbal communication skills.
• Excellent organizational skills with the ability to prioritize effectively.
• Ability to work effectively with all levels of the organization.
• Team-oriented with a positive, can-do attitude.
• Understanding and/or experience of clinical trials or the pharmaceutical industry is an advantage.
• Minimum education: GCSE (UK) / High School diploma (US) or country equivalent.

Responsibilities

• Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center.
• Attend project kick-off meetings and client calls as required.
• Serve as a point of contact for Client Services inquiries.
• Generate internal export documentation.
• Order printed materials on behalf of clients as directed by Client Services.
• Liaise with Client Services and external service providers to communicate shipment delays.
• Promote continual improvement within Customer Operations.
• Other responsibilities as required.

Skills

Accurate data entry

Excellent written and verbal comms

Excellent organizational skills

Team-oriented with a positive attitude

Ability to work with all levels of the

Cross-functional collaboration

Health & Safety compliance

Pharma/clinical trials knowledge (adv)

Education

High School diploma / GCSE

Job description

Signant Health is seeking a Customer Operations Coordinator to support internal and external customers, ensuring electronic devices are managed effectively throughout the operational process of client trials. You will manage sales orders, attend kick-off meetings, serve as the Client Services contact, and coordinate documentation and shipment communications.

We value accurate data entry, strong communication, organization, and teamwork; pharma/clinical trials exposure is a plus.