Clinical Trials Customer Operations Coordinator

Signant Health; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Signant Health is seeking a Customer Operations Coordinator to support internal and external customers in managing electronic devices throughout clinical trial operations.

Key duties include handling sales orders, joining kickoff calls, and acting as a primary Client Services contact while coordinating with external providers. This role emphasizes accuracy, communication, and teamwork within a global health-tech environment.

Qualifications

• Ability to perform accurate data entry.
• Strong computer skills.
• Excellent written and verbal communication.
• Excellent organizational skills with prioritization.
• Ability to work with all levels of the organization.
• Teamwork and positive attitude.
• Experience or knowledge of clinical trials is an advantage.
• GCSE/High School diploma or country equivalent.

Responsibilities

• Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center.
• Attend project kick-off meetings and client calls as required.
• Serve as a point of contact for Client Services queries and questions.
• Generate internal export documentation.
• Order printed materials on behalf of clients as directed by Client Services.
• Liaise with Client Services and external service providers to manage shipment delays.
• Promote continual improvement within the Customer Operations area.
• Other responsibilities as required.

Skills

Data entry

Computer skills

Communication skills

Organization

Cross-functional collaboration

Teamwork

Clinical trials

Education

GCSE/High School diploma

Job description

Signant Health is seeking a Customer Operations Coordinator to support internal and external customers in managing electronic devices throughout clinical trial operations.

Key duties include handling sales orders, joining kickoff calls, and acting as a primary Client Services contact while coordinating with external providers. This role emphasizes accuracy, communication, and teamwork within a global health-tech environment.