Global Client Manager

NTT DATA, Inc.; Massachusetts; On-site; USD 75,000 - 139,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

NTT DATA is seeking a Global Client Manager to drive profitable revenue growth within the Global IP Network portfolio. You will own opportunities end-to-end, from discovery through contract execution, coordinating with internal teams to align technical solutions with customer needs.

Ideal candidates have 5+ years in B2B tech or telco sales, strong knowledge of IP transit and Internet infrastructure, and a proven ability to manage complex cross-functional sales cycles across multiple time zones.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• Strong understanding of IP transit, Ethernet, IPv4, DDoS protection, BGP, and ASN concepts.

Responsibilities

• Achieve or exceed revenue targets through growth of existing accounts and new logos.
• Develop and execute account strategies across the Global IP Network portfolio.
• Build trusted relationships with commercial, technical, operational, and procurement stakeholders.
• Manage end-to-end sales cycle from discovery to contract execution and delivery handoff.
• Maintain a qualified pipeline with accurate data and reliable forecasts.

Skills

Account management

New-business development

Consultative selling

Pipeline management

Forecasting

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

This position will join the Global IP Network (GIN) team at NTT. NTT’s Global IP Network is one of the world's largest Tier 1 global IP backbones, spanning the Americas, Europe, Asia and Oceania on a single autonomous system number AS2914. As a top wholesale IP provider globally, our network has received many international recognitions, including Best Global Wholesale Carrier, Best North American Wholesale Carrier and Wholesale Operator of the Year, among others. The Global Client Manager (GCM) drives profitable revenue growth across an assigned portfolio of Global IP Network customers and targeted new-logo accounts. The role has a primary focus on Global IP Transit and develops opportunities across the broader GIN portfolio, including IPv4 Address Leasing, Ethernet Services, and DDoS Protection Services. The GCM owns the commercial relationship from opportunity identification through contract execution and account growth, working with customers and internal teams to align solutions to business and technical requirements. Success requires disciplined sales execution, sound commercial judgment, technical credibility, strong stakeholder management, and effective pipeline and forecasting practices.

Major Duties & Responsibilities

• Achieve or exceed assigned revenue and NIMRR targets through growth of existing accounts and acquisition of new customers.
• Develop and execute account and opportunity strategies across the GIN portfolio, identifying expansion and cross-sell opportunities aligned to customer needs.
• Build and maintain trusted relationships with commercial, technical, operational, and procurement stakeholders.
• Manage the end-to-end sales cycle, including discovery, solution alignment, proposal development, negotiation, contract execution, and handoff to delivery teams.
• Maintain a qualified pipeline, accurate opportunity data, and reliable forecasts in Salesforce or the designated CRM platform.
• Coordinate with Sales Engineering, Customer Solutions, Product Management, Operations, Finance, Legal, Order Management, and other teams to support successful customer outcomes.
• Maintain current knowledge of the GIN portfolio, competitive environment, relevant Internet infrastructure trends, and customer business models.

Education & Qualifications

• Bachelor's degree in Business, Marketing, Finance, Technology, or a related field preferred; equivalent relevant professional experience will be considered.
• Good understanding of the global Internet infrastructure market, with working knowledge of IP Transit, Ethernet transport, IPv4 addressing, DDoS protection, BGP, Internet routing concepts, and Autonomous System Numbers (ASNs).
• Ability to use commonly available ASN and routing lookup tools and translate technical capabilities into clear customer value.
• Strong commercial awareness, customer orientation, adaptability, and ability to rapidly develop knowledge of evolving technologies, markets, and competitors.

Work Experience Required

• 5+ years of successful B2B technology or telecommunications sales experience preferred.
• Experience selling network, Internet infrastructure, telecommunications, or related services; IP Transit sales experience preferred.
• Experience selling to Internet-centric organizations such as Internet Service Providers, CDNs, cloud and digital service providers, hosting providers, carriers, or other bandwidth-intensive customers is preferred.
• Demonstrated success growing existing accounts, developing new business, and achieving or exceeding sales targets.
• Experience managing complex technical and commercial sales cycles involving multiple stakeholders and cross-functional solution teams.
• Proficiency with Salesforce.com or a comparable CRM platform and standard business productivity tools.

Skills & Core Competencies

• Account management, new-business development, and consultative/value-based selling.
• Customer relationship, stakeholder, commercial negotiation, and opportunity management.
• Working knowledge of IP Transit, Ethernet, IPv4, DDoS, BGP, and Internet infrastructure.
• Ability to translate technical capabilities and complex requirements into business value.
• Pipeline management, forecasting, CRM discipline, and management of multiple concurrent opportunities.
• Strong written, verbal, presentation, and cross-functional collaboration skills.
• Ability to work effectively across multiple time zones and with globally distributed internal and customer teams.

Organizational Relationships

• Reports to the Director of Sales and works closely with Sales Engineering, Customer Solutions, Product Management, Operations, Finance, Legal, Order Management, and other relevant GIN and NTT DATA teams.
• Engages with customer stakeholders across commercial, technical, operational, and procurement functions.

Working Requirements

• Ability to work outside standard local business hours when reasonably required to support global customers, negotiations, customer meetings, or business-critical activities.
• Approximately 25% travel, with additional travel based on customer and business requirements and subject to applicable local requirements.
• Perform other duties consistent with the role as reasonably assigned.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is 75K-139K. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Workplace type:

Remote Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.