Sr Client Manager

NTT DATA, Inc.; New Jersey; On-site; USD 115,000 - 213,000; Full time

Job summary

NTT DATA, Inc. is seeking a Senior Client Manager to lead a portfolio of strategic accounts in the Commercial Services, Retail, and Hospitality sectors. This quota-carrying role focuses on driving revenue growth through renewals, expansions, and new business opportunities.

You will build executive-level relationships, navigate complex sales cycles, and collaborate across internal teams to deliver measurable business outcomes. Remote work is available with up to 50% travel.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field or equivalent experience.
• Experience with Salesforce.com or comparable CRM and managing strategic accounts.
• Strong track record in growing revenue, renewals, and customer retention.

Responsibilities

• Own and manage a portfolio of strategic accounts in Commercial Services, Retail, and Hospitality.
• Drive revenue growth through account expansion, cross-selling, upselling and renewals.
• Develop trusted advisor relationships with executive stakeholders and manage the sales pipeline.
• Collaborate with internal teams and partners to deliver customer-centric solutions.
• Travel up to 50% to meet with customers, prospects and partners.

Skills

Strategic account management

Sales leadership

Consultative selling

CRM Salesforce

Executive relationship building

Education

Bachelor's degree in Business, Sales, Marketing, or related field

Tools

Salesforce.com

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your Day at NTT DATA

NTT DATA is seeking a highly motivated and results-driven Senior Client Manager to join our growing sales organization. As a quota-carrying sales professional, you will be responsible for managing and expanding a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality sectors. In this role, you will serve as a trusted advisor to clients, driving revenue growth through customer retention, account expansion, renewals, and new business opportunities. You will leverage your industry expertise and consultative sales approach to understand client objectives, identify business challenges, and position NTT DATA's portfolio of services and solutions to deliver measurable business outcomes. The ideal candidate is experienced in building executive-level relationships, navigating complex sales cycles, and collaborating across internal teams and strategic partners to drive long-term customer success.

This position requires up to 50% travel to support client meetings, business development activities, industry events, and relationship-building efforts across the assigned territory.

• Own and manage a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality industries.
• Drive revenue growth through account expansion, cross-selling, upselling, and renewals.
• Identify and pursue new business opportunities generated through Business Development Representatives, Lead Generation teams, and personal prospecting efforts.
• Develop trusted advisor relationships with key client stakeholders, including executive decision-makers.
• Understand customer business priorities and align NTT DATA solutions to address operational, technology, and growth objectives.
• Proactively manage account health, minimize churn risk, and maximize customer retention.
• Build and execute strategic account plans that support client goals and drive long-term revenue growth.
• Collaborate with internal teams, solution specialists, partners, and vendors to develop and deliver customer solutions.
• Maintain an accurate sales pipeline, forecasts, account plans, and opportunity records using Salesforce and other sales enablement tools.
• Drive customer satisfaction throughout the entire client lifecycle.
• Monitor industry trends, market conditions, and competitive activity to identify new opportunities within assigned accounts.
• Ensure compliance with governance, financial, and organizational policies while effectively managing business risk.
• Travel up to 50% to meet with customers, prospects, partners, and internal stakeholders.

This role is perfect for you if you:

Business & Sales Acumen

• Strong consultative selling skills with the ability to connect business challenges to technology and professional services solutions.
• Proven ability to develop strategic account plans and execute sales strategies that exceed revenue objectives.
• Strong financial and business acumen with the ability to engage in outcome-based conversations with customers.

Client Relationship Management

• Demonstrated success building and managing executive-level relationships.
• Ability to influence multiple stakeholders and navigate complex organizational structures.
• Strong communication, presentation, negotiation, and relationship-building skills.

Solution Selling Expertise

• Knowledge of IT services, digital transformation, cloud, managed services, consulting, and professional services offerings.
• Ability to articulate business value and align solutions to customer needs and desired outcomes.
• Understanding of current market trends and business challenges impacting Commercial Services, Retail, and Hospitality organizations.

Required Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience.
• Relevant vendor or industry certifications are a plus.
• Experience using Salesforce.com or a comparable CRM platform.

Required Experience

• 7+ years of experience in client management, strategic account management, business development, or quota-carrying sales roles.
• Proven success driving revenue growth, account expansion, renewals, and customer retention.
• Experience selling technology, consulting, managed services, professional services, or digital transformation solutions.
• Experience managing accounts within the Commercial Services, Retail, and/or Hospitality industries preferred.
• Demonstrated ability to lead complex sales opportunities involving multiple stakeholders.
• Proven ability to collaborate cross-functionally to deliver customer-focused solutions and business outcomes.
• Strong track record of building long-term client relationships and driving customer success.
• Ability and willingness to travel up to 50%.

Why NTT DATA in 2026?

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $115K-$213K. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Workplace type

Remote Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.