Logistics Operations Specialist

NTT DATA, Inc.; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Employee assistance

Job summary

NTT DATA is seeking a Logistics and Supply Chain Specialist to provide expert technical support for supply chain solutions, focusing on optimization, processes, and resource use.

The role aims to achieve cost benefits, delivery reliability and customer satisfaction through effective administration of solutions and collaboration with vendors, clients, and internal teams across the value chain.

Qualifications

• Attention to detail and ability to manage work processes.
• Knowledge of supply chain processes and procedures.
• Strong client service orientation and relationship-building skills.
• Analytical and able to identify improvements in service delivery.

Responsibilities

• Ensures the necessary processes and systems exist for the buying team to execute daily activities.
• Ensures the flow of materials, products, services and information.
• Engages with vendors and clients and intervenes when queries are escalated.
• Participates in delivering advanced components of the process and resolves problems.
• Ensures processes are in place to maintain continuous client satisfaction.
• Participates in pre-sales processes to grow the portfolio.
• Collaborates to design best client solutions and develop procedures for commercial supply chain projects.
• Works on strategic projects to identify risks and drive solutions.
• Assists with other tasks as requested by management.

Skills

Attention to detail

Supply chain processes

Client service orientation

Analytical mindset

Verbal & written communication

Understanding client needs

Education

Bachelor's degree or equivalent in Supply Chain/Logistics/Business/IT

Relevant Supply Chain & Logistics certification

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Logistics and Supply Chain Specialist is a seasoned subject matter expert, responsible for providing detailed technical support relating to the organization’s supply chain solutions and its optimisation, processes, and use of resources.

The primary objective of this role is to achieve cost benefits, delivery reliability and customer satisfaction through the best possible administration of solutions (flow of material, value, information).

This role participates in the execution of the logistics and supply chain strategy that defines the connection and combination of activities and functions throughout the value chain including B2B integration.

Key responsibilities

• Ensures the necessary processes and systems exist for the buying team to execute the everyday activities.
• Ensures the flow of materials, products, services and information.
• Engages with vendors and clients and intervene when queries from these stakeholders are escalated.
• Remains involved with the buying process by participating in the delivery of advanced components of the process including the final resolution of problems and queries.
• Ensures the necessary processes are in place to ensure continuous client satisfaction.
• Participate in the pre-sales processes and/or successes to ensure growth within the assigned portfolio.
• Works closely with internal stakeholders to create the best solution design for the client and develop procedures and systems for commercial supply chain projects ensuring commercial readiness.
• Works on strategic projects that identify risks to supply chain delivery and drive the implementation of appropriate solutions.
• Assists with any other relevant task as requested by management.

To thrive in this role, you need to have

• Display good attention to detail and the ability to manage work processes.
• Possess good knowledge of supply chain processes and procedures.
• Good client service orientation and impeccable relationship building skills.
• Display an analytical orientation and continually identify mechanisms for improved service delivery.
• Demonstrate good verbal and written communication skills.
• Possess an understanding of the client’s business needs and the associated company delivery model.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Supply Chain, Logistics, Business Management or Information Technology or a related field.
• Relevant Supply Chain and Logistics certification preferred.

Required experience

• Seasoned experience relevant to the field within a large scale (preferably multi- national) technology services environment.
• Seasoned experience in service delivery within a supply chain environment.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $65,000 - 90,000 annually. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

Employee Benefits

• Medical insurance with employer contribution
• Dental insurance with employer contribution
• Vision insurance with employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short term disability coverage
• Long term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally-required benefits

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.