Global Client Implementation Lead

Atlas HXM; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Birthday off

Parental Leave

Learning & development opportunities

Job summary

Atlas HXM is seeking a Client Implementation Manager to lead onboarding for high-value clients within the Operations team. You will manage projects end-to-end, coordinate with stakeholders, and ensure customer satisfaction through structured discovery, phased planning, and change management.

Ideal candidates have 5-7 years in similar roles, with PMP preferred, and strong experience in HR/payroll processes, CRM/ticketing systems, and data-driven decision making.

Qualifications

• 5-7 years in a similar role as Implementation Manager or Client Onboarding Manager
• PMP or equivalent certification preferred
• Proficiency with project management, CRM, and ticketing software (Asana, Zendesk, Hubspot)
• 3-5 years of client management or solutions experience with large/enterprise clients
• Experience in HR and/or Payroll with global processes/regulations
• Strong organization, communication, and time-management skills
• Data analysis and data-driven decision making

Responsibilities

• Serve as main contact for multiple high-value clients during the Implementation phase.
• Develop and maintain detailed phased project plans for small to enterprise clients.
• Collaborate with clients on strategic discovery and with internal teams to configure solutions.
• Drive impact analyses and change management plans for a seamless client experience.
• Identify risks and proactively manage solutions during Implementation.
• Create and maintain documentation for onboarding and offboarding processes.
• Collaborate with clients to customize global onboarding/offboarding processes.
• Communicate with clients and internal stakeholders to ensure project success.
• Provide guidance, training and support to ensure client adoption post-implementation.
• Establish quality control processes to meet standards.
• Own and resolve risks and issues to meet milestones and goals.
• Coordinate with internal departments to meet timelines and dependencies

Skills

Project management

CRM/ticketing tools

Client management

HR/payroll knowledge

Data analysis

Communication

Time management

Tools

Asana

Zendesk

HubSpot

Job description

Atlas HXM is seeking a Client Implementation Manager to lead onboarding for high-value clients within the Operations team. You will manage projects end-to-end, coordinate with stakeholders, and ensure customer satisfaction through structured discovery, phased planning, and change management.

Ideal candidates have 5-7 years in similar roles, with PMP preferred, and strong experience in HR/payroll processes, CRM/ticketing systems, and data-driven decision making.