Global Client Enablement Analyst: Onboarding & Config

Airwallex; San Francisco (CA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Airwallex, a global payments and financial platform, seeks a Client Enablement professional for the US market, based in San Francisco. You will build seamless onboarding and configuration experiences for Airwallex customers, coordinating with Commercial, Solution Engineering, and Product teams to ensure smooth production transactions.

In this hybrid role, you will work with stakeholders across time zones to optimize pricing, account capabilities, and customer setup, contributing to scalable

Qualifications

• Minimum three years in the payments industry or tech operations.
• Ability to rapidly understand new products and demonstrate adaptive problem-solving skills.
• Strong communication skills and customer service consciousness.
• Attention to detail with strong follow-up and good judgment.
• A strong team player who thrives working in close collaboration with other teams across time zones.

Responsibilities

• Be a key source of knowledge on Airwallex configuration topics across product domains for both pricing and capability configuration details.
• Work with account executives to amend Airwallex account pricing per the commercial team's request.
• Co‑work with solution engineers globally to gather, validate, and apply configuration requests to enable capabilities suiting client business and technical needs.
• Collaborate closely with commercial, operations, and product teams to gather, evaluate, and summarize improvement opportunities within platform client onboarding processes.
• Develop and manage on‑shore functional programs and projects that enable US operational and organizational goals.
• Maintain and update customer account settings and pricing throughout the lifecycle of their relationship with Airwallex, ensuring accuracy and consistency across configurations.

Skills

Payment industry experience

Adaptable problem-solving

Communication skills

Attention to detail

Team collaboration

Education

Bachelor's degree or higher

Tools

Excel

Looker

BigQuery

SQL

Job description

Airwallex, a global payments and financial platform, seeks a Client Enablement professional for the US market, based in San Francisco. You will build seamless onboarding and configuration experiences for Airwallex customers, coordinating with Commercial, Solution Engineering, and Product teams to ensure smooth production transactions.

In this hybrid role, you will work with stakeholders across time zones to optimize pricing, account capabilities, and customer setup, contributing to scalable