Analyst, Client Enablement

Airwallex; San Francisco (CA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Airwallex, a global payments and financial platform, seeks a Client Enablement professional for the US market, based in San Francisco. You will build seamless onboarding and configuration experiences for Airwallex customers, coordinating with Commercial, Solution Engineering, and Product teams to ensure smooth production transactions.

In this hybrid role, you will work with stakeholders across time zones to optimize pricing, account capabilities, and customer setup, contributing to scalable

Qualifications

• Minimum three years in the payments industry or tech operations.
• Ability to rapidly understand new products and demonstrate adaptive problem-solving skills.
• Strong communication skills and customer service consciousness.
• Attention to detail with strong follow-up and good judgment.
• A strong team player who thrives working in close collaboration with other teams across time zones.

Responsibilities

• Be a key source of knowledge on Airwallex configuration topics across product domains for both pricing and capability configuration details.
• Work with account executives to amend Airwallex account pricing per the commercial team's request.
• Co‑work with solution engineers globally to gather, validate, and apply configuration requests to enable capabilities suiting client business and technical needs.
• Collaborate closely with commercial, operations, and product teams to gather, evaluate, and summarize improvement opportunities within platform client onboarding processes.
• Develop and manage on‑shore functional programs and projects that enable US operational and organizational goals.
• Maintain and update customer account settings and pricing throughout the lifecycle of their relationship with Airwallex, ensuring accuracy and consistency across configurations.

Skills

Payment industry experience

Adaptable problem-solving

Communication skills

Attention to detail

Team collaboration

Education

Bachelor's degree or higher

Tools

Excel

Looker

BigQuery

SQL

Job description

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe.

Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About The Team

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally.

What You’ll Do

You will join the Client Enablement (CE) team, working to build a seamless customer product onboarding and configuration experience for Airwallex customers across the US and globally. In this role, you will work with various internal stakeholders to ensure client accounts are ready for transaction and that client transactions can be processed smoothly in production environments. You will partner closely with Commercial, Solution Engineering, and Product teams to configure pricing and account capabilities, while identifying opportunities to improve the onboarding experience at scale. The CE team is small but business critical, and you will play a key role in providing a positive initial experience with the platform as the US business continues to grow.

This hybrid role is based in San Francisco, CA.

Responsibilities

• Be a key source of knowledge on Airwallex configuration topics across product domains for both pricing and capability configuration details.
• Work with account executives to amend Airwallex account pricing per the commercial team's request.
• Co‑work with solution engineers globally to gather, validate, and apply configuration requests to enable capabilities suiting client business and technical needs.
• Collaborate closely with commercial, operations, and product teams to gather, evaluate, and summarize improvement opportunities within platform client onboarding processes.
• Develop and manage on‑shore functional programs and projects that enable US operational and organizational goals.
• Maintain and update customer account settings and pricing throughout the lifecycle of their relationship with Airwallex, ensuring accuracy and consistency across configurations.

Who You Are

We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum Qualifications

• A minimum of 3 years of professional experience in the payment industry or operations at a technology company.
• Ability to rapidly understand new products and demonstrate adaptive problem‑solving skills.
• Strong communication skills and customer service consciousness.
• Attention to detail with strong follow‑up and good judgment.
• A strong team player who thrives working in close collaboration with other teams across time zones.

Preferred Qualifications

• Bachelor's degree or above in Business Administration, Information Sciences, or equivalent.
• Familiarity with reading and parsing JSON formatting, or comfort working with API documentation and sandbox environments.
• Experience with analytical tools such as Excel, Looker, BigQuery, SQL, or similar data and visualization platforms.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Compensation Range: $70K - $110K