Global Client Delivery VP - Ops & Growth

Randstad Enterprise; United States; On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Variable pay for performance

Employee Share Purchase Plan

Growth and development opportunities

Work-life balance: flexibility with an

401K plan

Job summary

Randstad Enterprise seeks a VP, Client Delivery to lead one of our largest Global RPO Accounts and drive operational excellence across TTS field operations and client services.

You will guide strategy, analytics, and client engagement, coaching account teams to deliver cost-effective results while ensuring compliance, SLAs, and profitable growth. A senior leader with travel readiness and a track record of scaling programs is essential.

Qualifications

• 10-15 years of combined business, RPO, and operations leadership experience.
• 5+ years of direct experience in field steering management.
• 8+ years of experience successfully managing and directing teams.
• Bachelor’s degree is required. An Advanced degree is strongly preferred.
• Demonstrated track record of delivering business results, driving growth, and making critical business decisions for a functional area.
• Proven experience navigating complex personnel performance information with high integrity and confidentiality.
• Willingness and ability to travel to all customer locations to conduct gap analyses and establish action plans.

Responsibilities

• Analyzing Performance: Reviewing weekly productivity reports, tracking account metrics, and monitoring the TTS Compliance score to keep it above 95%.
• Strategic Advising: Recommending fulfillment strategies, order management techniques, and recruitment plans to account leaders to drive revenue generation and expand wallet share.
• Client & Partner Engagement: Cultivating strategic partnerships with clients and suppliers while managing the annual Net Promoter Score (NPS) program to constantly improve satisfaction.
• Collaborative Planning: Partnering with TTS leadership, solution design, and account PMOs to successfully execute additional revenue projects and launch new programs.
• Lead, coach, and develop account teams to deliver cost-effective service results that align with client business drivers.
• Ensure absolute adherence to contractual obligations, SLAs, and account performance metrics.
• Manage full P&L, track sales efforts against activity targets, control costs, and maximize business profits.
• Identify and implement new business revenue streams in close partnership with the Director of Business Development.

Skills

Strategic Execution

Analytical Thinking

Influence & Relationship Building

Communication

Education

Bachelor’s degree

Advanced degree

Job description

Randstad Enterprise seeks a VP, Client Delivery to lead one of our largest Global RPO Accounts and drive operational excellence across TTS field operations and client services.

You will guide strategy, analytics, and client engagement, coaching account teams to deliver cost-effective results while ensuring compliance, SLAs, and profitable growth. A senior leader with travel readiness and a track record of scaling programs is essential.