Global Charter Operations Specialist — Onsite Miami

Royal Caribbean Group; Miami, Northern (FL, KY); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Royal Caribbean Group in Miami is seeking a Sr. Specialist, Global Charter Operations to oversee administrative, systems, and financial tracking across the charter lifecycle.

You will maintain charter setup, inventory, documentation, reporting, and data while enabling Account Executives to focus on client-facing operations. The ideal candidate has 2–4 years of relevant coordination or cruise operations experience, strong organizational skills, and proficiency with Microsoft 365 and enterprise

Qualifications

• Bachelor’s degree preferred, or equivalent relevant experience in operations, hospitality, travel, events, finance administration, or program coordination.
• Minimum 2-4 years of relevant coordination, administrative, cruise, hospitality, group travel, or event operations experience preferred.
• Strong organizational skills, attention to detail, follow-through, and ability to maintain accurate records across multiple programs.
• Proficiency with Microsoft 365 and comfort learning enterprise reservation, financial, workflow, and reporting systems.
• Clear written and verbal communication skills and a service-oriented approach with internal and external stakeholders.
• Ability to handle confidential financial, contractual, and guest information appropriately.
• Ability to travel, including shipboard assignments and international travel, as business needs require.

Responsibilities

• Create and maintain charter groups, inventory, stateroom allocations, system records, trackers, folders, and reference documentation in accordance with approved processes.
• Prepare and maintain invoices, payment schedules, financial trackers, charter checkbooks, supporting documentation, and status reporting for review by the Account Executive and leadership.
• Support contract administration by organizing executed agreements, extracting key dates and obligations, and maintaining accurate program records.
• Coordinate manifest administration, including initial uploads, changes, cancellations, cabin moves, guest data corrections, watchlist follow-up, and exception tracking.
• Support site inspections, pre-sailings, meeting-space requests, travel logistics, visitor requests, early boarding lists, and operational documentation.
• Maintain AffairWhere and related financial or operational systems with accurate charter details, contracted amenities, master account items, and reconciliation support records.
• Compile reports, approvals, invoices, voyage documentation, guest feedback, and other source materials required for post-sailing reconciliation and lessons learned.
• Monitor program milestones and follow up on missing information, approvals, payments, documentation, and action items; escalated risks to the Account Executive or manager.
• Travel for site inspections, pre-sailings, client meetings, or charter sailings; support or oversee a charter when assigned and within role readiness.
• Perform other duties as assigned in support of Charter Operations and CMIC priorities.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Confidential information handling

Travel readiness

Education

Bachelor’s degree preferred

Equivalent relevant experience

Tools

Microsoft 365

Enterprise reservation systems

Financial workflow and reporting systems

Job description

Royal Caribbean Group in Miami is seeking a Sr. Specialist, Global Charter Operations to oversee administrative, systems, and financial tracking across the charter lifecycle.

You will maintain charter setup, inventory, documentation, reporting, and data while enabling Account Executives to focus on client-facing operations. The ideal candidate has 2–4 years of relevant coordination or cruise operations experience, strong organizational skills, and proficiency with Microsoft 365 and enterprise