Global Charter Operations Specialist — Onsite in Miami

Royal Caribbean Cruises Ltd; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Royal Caribbean Group in Miami is seeking a Sr. Specialist in Charter Operations to provide administrative, systems, financial tracking, and program support across the charter lifecycle.

You will help ensure accuracy, process compliance, and business continuity by maintaining charter setup, inventory, documentation, and data, while enabling Account Executives to focus on client-facing tasks. The role may involve travel and overseeing charters when assigned, with onsite duties in Miami and

Qualifications

• Bachelor’s degree preferred or equivalent relevant experience in operations, hospitality, travel, events, finance administration, or program coordination.
• 2–4 years of relevant coordination or operations experience in cruise, hospitality, group travel or event operations.
• Strong organizational skills, attention to detail, and ability to maintain accurate records.
• Proficiency with Microsoft 365 and comfort learning enterprise reservation, financial, workflow, and reporting systems.
• Clear written and verbal communication and service-oriented approach with stakeholders.
• Ability to travel, including shipboard assignments and international travel.

Responsibilities

• Create and maintain charter groups, inventory, stateroom allocations, system records, trackers, folders, and reference documentation in accordance with approved processes.
• Prepare and maintain invoices, payment schedules, financial trackers, charter checkbooks, supporting documentation, and status reporting for review by the Account Executive and leadership.
• Support contract administration by organizing executed agreements, extracting key dates and obligations, and maintaining accurate program records.
• Coordinate manifest administration, including initial uploads, changes, cancellations, cabin moves, guest data corrections, watchlist follow-up, and exception tracking.
• Support site inspections, pre-sailings, meeting-space requests, travel logistics, visitor requests, early boarding lists, and operational documentation.
• Travel for site inspections, pre-sailings, client meetings, or charter sailings; support or oversee a charter when assigned and within role readiness.
• Perform other duties as assigned in support of Charter Operations and CMIC priorities.

Skills

Organizational skills

Attention to detail

Communication skills

Time management

Travel flexibility

Education

Bachelor’s degree preferred or equivalent experience

Tools

Microsoft 365

Enterprise reservation systems

Finance systems

Job description

Royal Caribbean Group in Miami is seeking a Sr. Specialist in Charter Operations to provide administrative, systems, financial tracking, and program support across the charter lifecycle.

You will help ensure accuracy, process compliance, and business continuity by maintaining charter setup, inventory, documentation, and data, while enabling Account Executives to focus on client-facing tasks. The role may involve travel and overseeing charters when assigned, with onsite duties in Miami and