Global Channel Growth & Operations Leader

Charles River Search; Westford (MA); On-site; USD 165,000 - 175,000; Full time

Benefits offered by this job

Annual bonus

RSUs

Job summary

Charles River Search is seeking a Channel Operations Manager to lead the global reseller and distributor network from its Westford, MA on-site location. The role drives revenue growth by coordinating across sales, marketing, finance, and operations, and by ensuring partner success and program compliance.

The ideal candidate has 5+ years in channel/reseller operations with strong experience in partner lifecycle management, Salesforce, and NetSuite.

Qualifications

• Bachelor's degree required.
• 5+ years in channel/reseller operations with at least 2 years in reseller management.
• Experience supporting technology channel partners; global tech experience preferred.
• Strong understanding of reseller/distributor programs and partner lifecycle management.
• Excellent communication and relationship-building skills across all levels of an organization.

Responsibilities

• Lead global channel operations initiatives focused on growth, scalability, compliance, and partner success.
• Manage the full partner lifecycle, including onboarding, authorizations, performance reviews, program changes, and offboarding.
• Serve as an escalation point for resellers and distributors worldwide.
• Collaborate with Sales, Marketing, Finance, and operations to execute channel programs.
• Support major global sales opportunities by leveraging the reseller network for local support.
• Ensure partners meet contractual, certification, training, and program requirements.
• Oversee deal registration, partner approvals, and distribution contracts.
• Own and improve channel processes and systems (PRM, Salesforce, NetSuite).
• Analyze partner performance, KPIs, and market trends to drive growth.
• Train and support partners on channel tools, processes, and self-service capabilities.
• Develop scalable processes to enhance partner experience and reduce costs.

Skills

Channel operations

Partner lifecycle management

Cross-functional collaboration

Salesforce

Analytical thinking

Global partner management

Education

Bachelor's degree

Tools

Salesforce

NetSuite

PRM

Job description

Charles River Search is seeking a Channel Operations Manager to lead the global reseller and distributor network from its Westford, MA on-site location. The role drives revenue growth by coordinating across sales, marketing, finance, and operations, and by ensuring partner success and program compliance.

The ideal candidate has 5+ years in channel/reseller operations with strong experience in partner lifecycle management, Salesforce, and NetSuite.