Global Change Management Lead, Hub Delivery

Amazon Inc.; Factoria (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Sr Program Manager for Change Management in Hub Delivery, based in Seattle/WA area. You will govern the end-to-end change process across operations, product, and regional teams to ensure timely, compliant, and scalable implementations.

The role partners with Communications and Learning & Development to align enablement and rollout plans, supporting a high-growth last-mile program across multiple regions.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Process and manage all change management intakes end-to-end: assess scope and risk, size complexity, prioritize, and route through the appropriate governance and approval path.
• Enforce freeze calendars and readiness periods across global peak events, managing restricted and blocked windows for 7+ countries.
• Route stakeholder approvals through senior leadership gates, track alignment, and escalate when timelines are at risk.
• Manage exception requests during freeze periods, ensuring proper justification and leadership sign-off before any change proceeds.
• Partner with Communications and Learning & Development teams to coordinate partner-facing messaging, training, and enablement for each change.
• Collaborate with worldwide delivery program Change Management teams to align frameworks and drive process consistency across delivery channels.
• Identify patterns across intakes to codify repeatable components, close parity gaps between regions, and eliminate scale blockers.
• Develop metrics and post-launch review processes to measure change effectiveness, track adoption, and surface improvement opportunities.
• Operate autonomously with minimal oversight, managing a high volume of concurrent changes across multiple regions and stakeholder groups.

Skills

Program management

Data-driven decisions

Stakeholder leadership

Education

Master's degree

MBA

Job description

Amazon is seeking a Sr Program Manager for Change Management in Hub Delivery, based in Seattle/WA area. You will govern the end-to-end change process across operations, product, and regional teams to ensure timely, compliant, and scalable implementations.

The role partners with Communications and Learning & Development to align enablement and rollout plans, supporting a high-growth last-mile program across multiple regions.