Global Change Management Leader, Customer Experience CoE

The Lubrizol Corporation; Wickliffe (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Berkshire Hathaway backing

Competitive compensation

Professional development

Global career mobility

Meaningful work

Job summary

The Lubrizol Corporation is seeking a Global Change Management Leader, Customer Experience CoE to drive enterprise-wide transformation across Customer Experience and Order-to-Cash. You will shape adoption of new operating models, technologies, and processes in a global, matrixed organization.

You will develop and execute a global change management strategy, lead stakeholder analyses and readiness evaluations, design standardized frameworks, and partner with program leaders to deliver campaigns

Qualifications

• Bachelor's degree required; 10+ years leading enterprise change management in global organizations.
• Experience managing end-to-end change initiatives across large-scale, multi-year transformations.
• Expertise in change management methodologies (Prosci/ADKAR, Kotter, McKinsey) and practical application.

Responsibilities

• Develop and execute a global change management strategy supporting CX and OTC transformation initiatives, including technology, process, and organizational changes.
• Facilitate change impact assessments, stakeholder analyses, and readiness evaluations to align teams and mitigate risks.
• Design and implement standardized change frameworks, including communication, training, sponsorship, and reinforcement strategies.
• Partner with program and project leaders to deliver effective communication campaigns and enterprise-wide training initiatives.
• Drive adoption of new processes, technologies, and ways of working, fostering engagement and alignment across the organization.
• Establish governance structures and track KPIs to monitor adoption, manage resistance, and ensure sustained value realization.
• Lead post-implementation reviews and continuously improve change methodologies.
• Advise senior leaders on change management best practices to strengthen sponsorship and engagement.

Skills

Change management

Stakeholder engagement

Communication

Strategic thinking

Program management

Risk assessment

Training design

Education

Bachelor's degree in Business, Organizational Development, Change Management, or a related field

Tools

Prosci

ADKAR

Kotter

Job description

Shape the Future with Us. At Lubrizol, we're bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion.

As part of our global team, you'll be empowered to make a real impact - on your career, your community, and the world around you.

Location: Wickliffe, Ohio (US), Deer Park, Texas (US), Jurong, Singapore (SG), Pudong, China (CN)

Travel: Minimal travel as required for training, workshops, and project meetings

Job Type: Permanent, 4 days in the office -- 1 day flexible

How You'll Make An Impact

As a Global Change Management Leader, Customer Experience CoE , you lead enterprise-wide transformation efforts across Customer Experience (CX) and Order-to-Cash (OTC). You drive adoption of new operating models, technologies, and processes, ensuring sustainable change across a global, matrixed organization.

In This Role, You Will

• Develop and execute a global change management strategy supporting CX and OTC transformation initiatives, including technology, process, and organizational changes.
• Facilitate change impact assessments, stakeholder analyses, and organizational readiness evaluations to align teams and mitigate risks.
• Design and implement standardized change frameworks, including communication, training, sponsorship, and reinforcement strategies.
• Partner with program and project leaders to deliver effective communication campaigns and enterprise-wide training initiatives.
• Drive adoption of new processes, technologies, and ways of working, fostering engagement and alignment across the organization.
• Establish governance structures and track key performance indicators (KPIs) to monitor adoption, manage resistance, and ensure sustained value realization.
• Lead post-implementation reviews, capture lessons learned, and continuously improve change methodologies.
• Advise senior leaders and stakeholders on change management best practices to strengthen sponsorship and engagement.

Required Qualifications That Enable Your Success

• Bachelor's degree in Business, Organizational Development, Change Management, or a related field.
• 10+ years of progressive experience in enterprise change management, transformation, or organizational development within global organizations.
• Proven experience leading end-to-end change initiatives across large-scale, multi-year transformation programs.
• Expertise in change management methodologies (e.g., Prosci/ADKAR, Kotter, McKinsey Influence Model) and their practical application.
• Strong strategic thinking with the ability to influence stakeholders at all organizational levels.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Advanced program management, problem-solving, and risk assessment capabilities.
• Experience designing and delivering training, communication, and engagement strategies at scale.

Preferred Qualifications That Drive You Forward

• Advanced degree in a relevant field.
• Professional certification such as Prosci, Certified Change Management Professional (CCMP), or Project Management Professional (PMP).
• Experience in chemical, manufacturing, or supply chain industries.
• Familiarity with enterprise platforms such as SAP, Customer Relationship Management (CRM), and workflow automation tools.

Your Work Environment

Role At Lubrizol, we're committed to providing a safe, inclusive, and empowering environment where you can do your best work. Depending on your role, your work environment may include:

• Use of computers and digital collaboration tools in a hybrid work environment
• Participation in virtual and in-person workshops, training sessions, and meetings
• Engagement with global teams across multiple time zones
• Adherence to company safety, compliance, and ergonomic standards

We continuously invest in our workplace and technologies to support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to providing an inclusive experience.

Benefits That Empower You

• Work in a respected, industry-leading multinational company within Berkshire Hathaway
• A culture of accountability, empowerment, inclusion, and diversity
• Competitive compensation and benefits package
• Opportunities for professional development, learning, and global career mobility
• Meaningful work contributing to sustainable and innovative solutions

#LBZUS

Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You. For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions---from engine oils, performance coatings, and skincare to medical devices and plumbing systems ---are powered by the expertise, passion, and commitment of people like you. We tackle the world's toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world---brought to life by science and, most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. We win because of you. Let's build the future together.