Global Change Coordinator - Network & Delivery Excellence

The Matlen Silver Group, Inc.; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

The Matlen Silver Group, Inc. is seeking an experienced Change Manager to lead governance and oversight for global network changes. You will partner with engineering, operations, and service teams to ensure changes are safe, compliant, and aligned with risk controls.

This role emphasizes rapid execution, risk reduction, and consistent process improvement. You will oversee multiple regions, validate implementation plans, and provide real-time oversight during critical windows.

Qualifications

• 5+ years of experience in network operations, infrastructure, or change management.
• Strong understanding of change management principles (ITIL preferred).
• Experience working in fast-paced, high-volume, global environments.
• Ability to manage competing priorities and coordinate across multiple teams.
• Familiarity with ITSM platforms such as ServiceNow or Remedy.
• Strong critical thinking and risk assessment skills.

Responsibilities

• Lead Change Governance & Oversight.
• Ensure network changes are aligned with governance standards and risk controls.
• Review high-risk changes to confirm readiness and mitigation planning.
• Support go/no-go decisions to protect production environments.
• Oversee global change activity across regions and teams.
• Validate readiness of changes, including implementation plans and rollback strategies.
• Provide real-time oversight during key change windows.
• Analyze change-related incidents and identify improvement opportunities.
• Partner with engineering and operations to reduce failures and improve change quality.
• Help drive initiatives to minimize production risk and service disruption.
• Act as a central point of coordination between infrastructure, application, and service teams.
• Facilitate change governance forums (e.g., CAB/CAC).
• Ensure all impacted stakeholders are informed and aligned throughout the lifecycle.
• Help evolve change management processes to support high-volume, global delivery.
• Drive adoption of templates, runbooks, and best practices.

Skills

Change governance

ITIL knowledge

Risk assessment

Cross-team coordination

Fast-paced environments

Tools

ServiceNow

Remedy

Jira

Job description

The Matlen Silver Group, Inc. is seeking an experienced Change Manager to lead governance and oversight for global network changes. You will partner with engineering, operations, and service teams to ensure changes are safe, compliant, and aligned with risk controls.

This role emphasizes rapid execution, risk reduction, and consistent process improvement. You will oversee multiple regions, validate implementation plans, and provide real-time oversight during critical windows.