Global BPO Delivery Leader - AI-Driven Growth & Ops

Mphasis; Orlando (FL); Sur place; USD 180 000 - 320 000; Plein temps

Résumé du poste

Mphasis is seeking a BPO Delivery Head to lead end-to-end large-scale business process services engagements across multiple clients, geographies and delivery locations. The role emphasizes operational excellence, client satisfaction, revenue and margin performance, and AI-led transformation.

You will partner with cross-functional teams to deliver measurable business outcomes using NextOps, automation, and digital innovation.

Qualifications

• 15+ years of progressive leadership experience within BPO, BPM, Managed Services, Contact Centers or Digital Operations environments.
• Proven experience leading multi-client portfolios, large delivery organizations and senior operational leaders.
• Strong experience with P&L, budgeting, margin management, revenue growth and workforce optimization.
• Extensive experience managing executive client stakeholders, governance forums, escalations and partnerships.
• Bachelor's degree required; MBA or similar advanced degree preferred.

Responsabilités

• Lead and scale large, complex BPO and digital operations engagements across multiple functions.
• Establish delivery strategy aligned to client objectives, contractual commitments and business outcomes.
• Provide executive leadership across multiple delivery programs, locations and leaders with governance.
• Own executive-level client relationships and serve as trusted advisor for business and operational stakeholders.
• Drive revenue growth, profitability, productivity, utilization and margin optimization.
• Drive digital transformation initiatives leveraging automation, AI, analytics, RPA, and process optimization.
• Build a culture of continuous improvement through Lean, Six Sigma, and data-driven decision making.

Connaissances

BPO leadership

P&L management

Stakeholder management

Automation & AI

Lean Six Sigma

Formation

Bachelor's degree (Business/Engineering/Operations)

MBA or advanced degree

Outils

Power Platform

RPA

Analytics tools

Description du poste

Mphasis is seeking a BPO Delivery Head to lead end-to-end large-scale business process services engagements across multiple clients, geographies and delivery locations. The role emphasizes operational excellence, client satisfaction, revenue and margin performance, and AI-led transformation.

You will partner with cross-functional teams to deliver measurable business outcomes using NextOps, automation, and digital innovation.