Global BPO Strategy & Performance Leader

Intuit, Inc.; Atlanta (GA); On-site; USD 200,000 - 287,000; Full time

Job summary

Intuit, Inc. is seeking a senior leader to craft a unified BPO strategy for its GBSG and to define the end-to-end outsourcing model across Sales, Finance, RevOps, and Procurement.

The role requires high ownership, executive-level communication, and a track record from top-tier consulting plus operating BPO portfolios. You will design commercial models, supervise performance governance, and drive AI-enabled transformations across partner networks, with a focus on scale, sustainability, and

Qualifications

• 12+ years of progressive experience spanning top-tier management consulting and in-house strategy or vendor management leadership.
• Demonstrated ownership of a global BPO/GBS portfolio at scale, including sales or revenue-generating motions.

Responsibilities

• Define Intuit's multi-year BPO strategy across sales segments and geographies.
• Own the make-versus-buy framework with cost-to-serve economics and risk assessment.
• Set AI-enabled delivery strategy inside partner networks and govern performance.
• Lead transitions, capacity planning, and enterprise-wide governance for BPO.
• Represent the BPO agenda in corporate planning and investment reviews.

Skills

Strategic leadership

Stakeholder management

Financial acumen

Data-driven decision making

Tools

Salesforce

SQL

Tableau

Job description

Intuit, Inc. is seeking a senior leader to craft a unified BPO strategy for its GBSG and to define the end-to-end outsourcing model across Sales, Finance, RevOps, and Procurement.

The role requires high ownership, executive-level communication, and a track record from top-tier consulting plus operating BPO portfolios. You will design commercial models, supervise performance governance, and drive AI-enabled transformations across partner networks, with a focus on scale, sustainability, and