Global Beta Program Lead: Devices & Delivery

HP; Austin (TX); On-site; USD 98,000 - 142,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous paid time off

Parental leave

11 paid holidays

Flexible paid vacation and sick leave

Job summary

HP is seeking a Beta Program Manager to drive Alpha/Beta programs by preparing pre-release hardware and software, coordinating global beta shipments, and providing first-level support to test participants.

You will work with Engineering, Product Management, and Program Management to deliver a reliable testing experience and maintain accurate beta asset inventory throughout the programs.

Qualifications

• Bachelor’s degree or equivalent practical experience preferred.
• Experience in hardware/software troubleshooting, technical support, or customer-facing roles is a plus.
• Ability to manage shifting schedules and time demands.
• Strong written and verbal communication skills.
• Excellent organizational skills for tracking multiple programs.
• Ability to learn new systems and tools quickly.

Responsibilities

• Prepare pre-GA hardware and software for alpha and beta deployment.
• Validate baseline functionality prior to deployment to test participants.
• Coordinate shipments of beta devices to customers globally.
• Provide first-level support to beta participants during testing.
• Troubleshoot firmware, connectivity, configuration, and resets.
• Collect diagnostics and document issues with clear steps for escalation.
• Maintain beta inventory and asset records across programs.
• Coordinate return and recovery of beta hardware at program end.

Skills

Hardware troubleshooting

Technical support

Customer-facing

Time management

Written & verbal communication

Organization

Learning new systems

Team collaboration

Education

Bachelor’s degree or equivalent practical experience

Tools

Centercode

Job description

HP is seeking a Beta Program Manager to drive Alpha/Beta programs by preparing pre-release hardware and software, coordinating global beta shipments, and providing first-level support to test participants.

You will work with Engineering, Product Management, and Program Management to deliver a reliable testing experience and maintain accurate beta asset inventory throughout the programs.