Beta Program Manager

Socket.dev; Town of Texas (WI); On-site; USD 142,000 - 198,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Parental leave

Job summary

Socket.dev is seeking a Beta Program Manager to support Alpha/Beta programs—prepping hardware/software, coordinating shipments worldwide, and providing first-level participant support. You will work with Engineering, Product Management, and Program Management to ensure a reliable testing experience.

The role emphasizes cross-functional collaboration, logistics coordination, and meticulous inventory management to enable smooth program execution and timely asset availability.

Qualifications

• Bachelor’s degree or equivalent practical experience preferred.
• Experience with hardware/software troubleshooting or customer-facing roles is a plus.
• Ability to adapt to shifting schedules and prioritize multiple programs.

Responsibilities

• Device Preparation & Setup: Install, configure, and upgrade pre-GA hardware and software for alpha and beta use.
• Shipping & Deployment Coordination: Coordinate global shipment of beta devices and track deliveries.
• Inventory & Asset Management: Maintain accurate beta device records and current status.
• Device Recovery & Program Closeout: Coordinate return and recovery of beta hardware and reconcile inventory.

Skills

Hardware troubleshooting

Customer-facing

Coordination

Logistics coordination

Inventory management

Communication

Education

Bachelor's degree or equivalent

Job description

Beta Program Manager

Description -

We are seeking a Beta Program Manager to support the execution of Alpha and Beta programs within the Collaboration Solutions business unit. In this role, you will prepare pre-release hardware and software for deployment, coordinate shipments to beta customers worldwide, provide first-level support to test participants, and maintain accurate inventory of beta assets.

This role is ideal for someone passionate about technology and eager to build a career in product delivery. You will work closely with Engineering, Product Management, and Program Management to ensure beta customers receive a reliable and well-supported testing experience.

Responsibilities

Device Preparation & Setup

• Install, configure, and upgrade pre-GA hardware and software for alpha and beta use

• Validate baseline functionality prior to deployment to test participants

• Partner with engineering teams to understand build requirements and device readiness criteria

User Support & Issue Triage

• Provide first-level support to beta participants during active testing

• Troubleshoot common issues including firmware installation, connectivity, device configuration, and factory resets

• Collect diagnostic logs and document issues with clear, reproducible steps for escalation to engineering

• Ensure issue reports in the beta platform contain all required information before routing to Product or Engineering teams

Shipping & Deployment Coordination

• Coordinate global shipment of beta devices to customers in alignment with program timelines

• Track deliveries and resolve shipping exceptions

• Partner with internal logistics resources to ensure timely and accurate delivery

Inventory & Asset Management

• Maintain accurate records of all beta devices, assignments, and current status

• Track allocation across active programs and ensure hardware availability

• Reconcile inventory at program milestones and flag discrepancies

Device Recovery & Program Closeout

• Coordinate return and recovery of beta hardware following program completion

• Ensure devices are reset, inspected, and returned to available inventory

• Support program closeout activities including final inventory reconciliation

Qualifications

• Bachelor’s degree or equivalent practical experience preferred

• Previous experience with hardware/software troubleshooting, technical support, or customer-facing roles is a plus

• Ability to adjust to constantly shifting schedules and time demands

• High level of written and verbal communication skills

• Excellent organizational skills with the ability to track and support multiple programs concurrently

• Proficient with modern technology; able to learn new systems and tools quickly

Required Competencies

• Curious and self-directed learner with a genuine interest in technology and product development

• Creative problem-solver who adapts to the unpredictable nature of new product development

• Customer-oriented with a consistently friendly and helpful demeanor

• Detail-oriented with strong execution discipline

• Collaborative team member who also works effectively with minimal supervision

• Effective communicator across technical and non-technical audiences

Preferred

• Familiarity with beta program management platforms (e.g., Centercode)

• Familiarity with Unified Communications technologies such as video codecs, VoIP, enterprise headsets, and software (Teams, Zoom)

• Familiarity with project management and issue tracking tools such as JIRA, Confluence, or Smartsheet

• Previous pre-release or beta testing experience

• Familiarity on leveraging AI technologies for problem solving.

Compensation and Benefits

The pay range for this role is$198,050.00 -142,150.00USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"