Beta Program Manager

Hewlett Packard Enterprise; Austin (TX); On-site; USD 98,000 - 142,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term disability

Job summary

Hewlett Packard Enterprise is seeking a Beta Program Manager to drive alpha and beta programs. You will prepare pre-release hardware and software, coordinate global beta shipments, and provide first-level participant support while maintaining accurate beta asset inventory.

You will partner with Engineering, Product Management, and Program Management to ensure a reliable testing experience and successful program closeout.

Qualifications

• Bachelor’s degree or equivalent practical experience preferred.
• Proven ability to troubleshoot hardware/software in a beta environment.
• Strong written and verbal communication for cross-functional teams.

Responsibilities

• Prepare, install, configure, and upgrade pre-GA hardware/software for alpha/beta use.
• Coordinate global shipments of beta devices and track deliveries.
• Provide first-level support to beta participants and triage issues.
• Maintain inventory and asset tracking for beta devices.
• Assist with device recovery and program closeout activities.

Skills

Curious learner

Creative problem-solver

Customer-oriented

Detail-oriented

Collaborative

Effective communicator

Adaptive to shifting schedules

Proactive with technology

Education

Bachelor’s degree or equivalent practical experience

Tools

Centercode

JIRA

Confluence

Smartsheet

Job description

Beta Program ManagerDescription -We are seeking a Beta Program Manager to support the execution of Alpha and Beta programs within the Collaboration Solutions business unit. In this role, you will prepare pre-release hardware and software for deployment, coordinate shipments to beta customers worldwide, provide first-level support to test participants, and maintain accurate inventory of beta assets.This role is ideal for someone passionate about technology and eager to build a career in product delivery. You will work closely with Engineering, Product Management, and Program Management to ensure beta customers receive a reliable and well-supported testing experience.ResponsibilitiesDevice Preparation & SetupInstall, configure, and upgrade pre-GA hardware and software for alpha and beta useValidate baseline functionality prior to deployment to test participantsPartner with engineering teams to understand build requirements and device readiness criteriaUser Support & Issue TriageProvide first-level support to beta participants during active testingTroubleshoot common issues including firmware installation, connectivity, device configuration, and factory resetsCollect diagnostic logs and document issues with clear, reproducible steps for escalation to engineeringEnsure issue reports in the beta platform contain all required information before routing to Product or Engineering teamsShipping & Deployment CoordinationCoordinate global shipment of beta devices to customers in alignment with program timelinesTrack deliveries and resolve shipping exceptionsPartner with internal logistics resources to ensure timely and accurate deliveryInventory & Asset ManagementMaintain accurate records of all beta devices, assignments, and current statusTrack allocation across active programs and ensure hardware availabilityReconcile inventory at program milestones and flag discrepanciesDevice Recovery & Program CloseoutCoordinate return and recovery of beta hardware following program completionEnsure devices are reset, inspected, and returned to available inventorySupport program closeout activities including final inventory reconciliationQualificationsBachelor’s degree or equivalent practical experience preferredPrevious experience with hardware/software troubleshooting, technical support, or customer-facing roles is a plusAbility to adjust to constantly shifting schedules and time demandsHigh level of written and verbal communication skillsExcellent organizational skills with the ability to track and support multiple programs concurrentlyProficient with modern technology; able to learn new systems and tools quicklyRequired CompetenciesCurious and self-directed learner with a genuine interest in technology and product developmentCreative problem-solver who adapts to the unpredictable nature of new product developmentCustomer-oriented with a consistently friendly and helpful demeanorDetail-oriented with strong execution disciplineCollaborative team member who also works effectively with minimal supervisionEffective communicator across technical and non-technical audiencesPreferredFamiliarity with beta program management platforms (e.g., Centercode)Familiarity with Unified Communications technologies such as video codecs, VoIP, enterprise headsets, and software (Teams, Zoom)Familiarity with project management and issue tracking tools such as JIRA, Confluence, or SmartsheetPrevious pre-release or beta testing experienceFamiliarity on leveraging AI technologies for problem solving.Compensation and BenefitsThe pay range for this role is $ 98,050.00 -142,150.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.Benefits:HP offers a comprehensive benefits package for this position, including:Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including;4-12 weeks fully paid parental leave based on tenure11 paid holidaysAdditional flexible paid vacation and sick leave ( US benefits overview )The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.Benefits:HP offers a comprehensive benefits package for this position, including:Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including;4-12 weeks fully paid parental leave based on tenure11 paid holidaysAdditional flexible paid vacation and sick leave ( US benefits overview )The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.Job -EngineeringSchedule -Full timeShift -No shift premium (United States of America)Travel -Relocation -Equal Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "