Global Benefits & Employee Experience Director

Johnson & Johnson Co.; New Brunswick (NJ); On-site; USD 150,000 - 259,000; Full time

Job summary

Johnson & Johnson in New Brunswick, NJ seeks a Director of Global Benefits Administration & Employee Experience to lead strategy, governance and performance of the global benefits administration model. You will steer vendor strategy, contracting and service-level governance while enhancing employee experience through digital platforms and AI-enabled tools.

In partnership with Benefits Leaders and HR Digital, you will shape roadmaps, manage cross-functional programs and ensure compliant,

Qualifications

• Bachelor’s degree or equivalent required; advanced degree in HR, Business, Data Science, Design, Organizational Psychology or related field preferred.
• 10+ years of experience across Total Rewards, HR technology, employee experience, digital transformation, analytics or related disciplines in a large, complex organization.
• Demonstrated ability to define strategy and influence platform, vendor, experience and/or operating-model decisions.
• Experience applying digital, AI or analytics capabilities to improve HR or benefits outcomes.
• Exceptional executive communication, stakeholder management, systems thinking and influencing skills.
• Demonstrated ability to lead cross-functional teams and complex change initiatives.

Responsibilities

• Define the global benefits administration strategy and delivery model, establishing clear accountabilities across Benefits, enterprise service organizations and external providers.
• Lead benefits delivery vendor strategy, selection, contracting, service-level agreements, governance and strategic account management.
• Govern administration performance, including service quality, accuracy, timeliness, issue resolution and contractual commitments.
• Partner with regional and country Benefits teams to address delivery gaps, strengthen controls and improve administrative processes.
• Lead the administration requirements and vendor readiness for program changes, implementations and transitions.
• Define the global benefits experience strategy and design principles to create a consistent, employee-centered experience across the benefits lifecycle.
• Set the strategic vision for how employees discover, access, understand and manage benefits across platforms and AI-enabled tools.
• Shape the multi-year roadmap for benefits platforms and digital capabilities in partnership with HR Digital and IT.
• Identify, pilot and scale digital, GenAI and emerging-technology use cases for navigation, decision support and personalization.
• Use analytics to identify needs and measure impact of benefits programs and digital initiatives.

Skills

Strategic vision

Enterprise thinking

Employee experience design

Digital, AI, analytics fluency

Benefits ecosystem & vendor strategy

Data-driven decision making

Cross-functional leadership

Change leadership

Education

Bachelor’s degree or equivalent

Advanced degree in HR/Business/Data Science/Design/Organizational Psychology or related field

Job description

Johnson & Johnson in New Brunswick, NJ seeks a Director of Global Benefits Administration & Employee Experience to lead strategy, governance and performance of the global benefits administration model. You will steer vendor strategy, contracting and service-level governance while enhancing employee experience through digital platforms and AI-enabled tools.

In partnership with Benefits Leaders and HR Digital, you will shape roadmaps, manage cross-functional programs and ensure compliant,